Katie Burns
Atlanta,GA
Summary
Experienced Epic EMR System Support Consultant with a background in Human Resource Management, offering years of specialized experience in optimizing and troubleshooting Epic EMR systems within healthcare settings. Expert in configuring, supporting, and enhancing EMR functionalities to streamline healthcare operations and improve user experiences. Complemented with a HR management track record, including developing and implementing HR policies, driving employee engagement, and managing talent acquisition. Skilled in integrating technical solutions with HR strategies to enhance overall organizational efficiency and compliance. Committed to leveraging both technical and HR expertise to support and drive organizational success.
Overview
16
16
years of professional experience
Work History
Human Resources Coordinator
Helios
Orlando, FL
05.2025 - Current
- Developed and maintained HR documentation, ensuring compliance with company policies.
- Streamlined onboarding processes to enhance new hire experience and reduce time-to-productivity.
- Collaborated with management to implement strategic workforce planning initiatives effectively.
- Maintained human resources information system and kept employee files up to date and accurate.
- Facilitated training sessions to improve employee skills and performance metrics.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Coordinated employee training programs, ensuring compliance with regulatory requirements and organizational standards.
Epic ATE Support
Experis, Memorial MSK Cancer Center
01.2025 - 04.2025
- Deliver ongoing application training and one-on-one coaching for EpicCare Ambulatory and Epic Beacon end users.
- Provide at-the-elbow, remote, and post-go-live support to physicians, nurses, and clinical staff.
- Prepare users for system upgrades, workflow enhancements, and operational initiatives.
- Troubleshoot workflow issues, documentation challenges, and user access concerns while improving application adoption.
- Create and update instructional materials, quick reference guides, and workflow documentation.
- Collaborate with Epic analysts and operational leaders to identify workflow improvements and optimize usability.
- Monitor user adoption trends and provide recommendations for continuous training improvements.
- Support oncology providers with treatment plans, medication ordering, chemotherapy protocols, and clinical documentation.
Epic ATE Support
Experis, Methodist Le Bonheur GLS
09.2024 - 10.2024
- At the elbow support for Oncology Infusion Center, Medical Oncologist in oncology clinics and Clinical Oncology practices.
- Supported oncology infusion nurses on reviewing Treatment and therapy plans signed by Medical Oncologist.
- Assisted Infusion Nurses in personalization to set up Oncology specific reports in schedule preview.
- Support to Medical Oncologist in managing Treatment and Therapy plan (Edit plans, updating chemo medication Dose, removing treatment cycles, and signing plans)
- Educated and assisted the physicians on how to document encounters, manage their in-baskets, orders, preference list and efficient use of their Smart Sets.
Epic Credentialed Trainer
Medix, Deaconess Illinois Healthcare
05.2024 - 08.2024
- Deliver targeted training and guidance to healthcare professionals and administrative staff on several Epic application functionalities and best practices. Assist users with navigating the system, ensuring they are equipped to use Epic effectively in their day-to-day operations.
- At the elbow, hands-on support to end-users of Epic EMR applications during Go-lives. Troubleshoot and resolve system issues efficiently to minimize downtime and disruptions.
- Developed and maintained training curriculum, user guides, and supplemental learning materials tailored to diverse learning styles of end users.
- Recorded attendance and learning completion through HealthStream.
- Create and update user guides and training materials as necessary.
- Collaborated with project leadership to continuously improve training effectiveness.
Epic Credentialed Trainer
HSI-Corp, Queens Health System, Hawaii
10.2022 - 10.2023
- Assisted Community Connect Implementation Project with third party Interfaces
- Revised Epic curriculum based on learner feedback and workflow enhancements.
- Collaborated with Super Users on training build and workflow to efficiency support users during and after Go-Live.
- Created eLearning modules for Beacon using Adobe Captivate
- Outlined third party Clinical Labs of Hawaii to reflect in Beacon Training material for interface to epic for understanding.
- Worked with Super Users and project leadership to improve Epic usability.
Operations Manager
Footlocker
Atlanta, GA
06.2010 - 10.2021
- Consistently use Peoplesoft to recruit candidates and executing onboarding and offboarding of employees, new hire orientation and benefits processes.
- Provided HR consultation services to leadership and department heads, such as payroll administration, 401K and OSHA compliance, benefits, and workers compensation.
- Manage all financial reports tracking inventory, sales, discounts, and markdowns weekly.
- Ensure all invoices, purchasing orders, shipment discrepancies and claims are processed in a timely manner.
- Consistently analyze data tracking KPIs to reach sales goals and maintaining budgets.
- Assisted in quarterly audits to assure financial accuracy with inventory, billing, sales and ensure Human Resource files follow company policies.
Education
Diploma -
Ware County High School
05-2006
Skills
- Microsoft Offices
- End-User Education &
Workflow Optimization
Super User Support &
Troubleshooting - Epic Training & Go-Live
Support (Ambulatory,
Cadence, Beacon,
Hyperspace Navigation) - Human resources management
- Onboarding, Training, and Development
- Training environment management and workflow validation
- Cross-functional collaboration with clinical and IT teams
- Workflow analysis and issue
resolution
Accomplishments
- Supported successful Epic go-lives for oncology, ambulatory, pharmacy, surgery, radiology, labor & delivery, and inpatient departments.
- Trained physicians, pharmacists, nurses, clinical staff, and operational leaders across multiple Epic applications.
- Successfully partnered with clinical, operational, and IT stakeholders to improve Epic adoption and end-user satisfaction
Timeline
Human Resources Coordinator
Helios
05.2025 - Current
Epic ATE Support
Experis, Memorial MSK Cancer Center
01.2025 - 04.2025
Epic ATE Support
Experis, Methodist Le Bonheur GLS
09.2024 - 10.2024
Epic Credentialed Trainer
Medix, Deaconess Illinois Healthcare
05.2024 - 08.2024
Epic Credentialed Trainer
HSI-Corp, Queens Health System, Hawaii
10.2022 - 10.2023
Operations Manager
Footlocker
06.2010 - 10.2021
Diploma -
Ware County High School