Summary
Overview
Work History
Skills
Accomplishments
References
Timeline
Generic

Katie Burtis

Hamilton

Summary

Dynamic Resort Manager at The Pet Spot with expertise in social media management and team development. Successfully enhanced customer satisfaction through targeted marketing strategies and staff coaching. Proven ability to foster vendor relationships and streamline payroll processes, driving operational efficiency and boosting sales. Passionate about delivering exceptional service in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Painting Instructor/Bartender

Pinot’s Palette
Kenwood
07.2023 - Current
  • Prepared cocktails from bar recipes, and served wine and beer while assisting in the teaching of painting techniques.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Made friendly conversation with customers to provide enjoyable experience.
  • Lead classes, up to 30 people, on step by step instructions on how to create paintings

Resort Manager

The Pet Spot
Norwood
07.2021 - Current
  • Coordinated marketing efforts for the resort, such as promotions, advertising campaigns, social media posting, and special events.
  • Analyzed customer feedback to identify areas for improvement in services offered.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Managed timekeeping and payroll functions for employees.

General Merchandise Manager

Meijer
04.2016 - 07.2021
  • Maintained physical inventory of merchandise and implemented systems to monitor costs.
  • Established relationships with key vendors to secure discounts or exclusive deals.
  • Increased sales through targeted merchandising plans and stocking of desirable inventory.
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
  • Coordinated scheduling and managed timesheets.

Keyholder/ Visual Merchandiser

Torrid
Springdale
03.2015 - 04.2016
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Built lasting client relationships by organizing and planning sales events.

Skills

  • Social Media Management
  • Employee Scheduling & Payroll
  • Team Development
  • Excellent time management skills
  • Conflict management
  • Pet Care
  • CRM (Ginger & Birdeye)
  • Visual merchandising
  • Marketing
  • Vendor relationships

Accomplishments

  • NVA Presidents Award 2022, given for excellence in quality animal care, customer service and site operations.
  • NVA Top Performer 2022, given to resorts who fall in the top 10 for EBIDA
  • Mothers Day Champion 2021 given to the garden center with the best display for mothers day.

References

References available upon request.

Timeline

Painting Instructor/Bartender

Pinot’s Palette
07.2023 - Current

Resort Manager

The Pet Spot
07.2021 - Current

General Merchandise Manager

Meijer
04.2016 - 07.2021

Keyholder/ Visual Merchandiser

Torrid
03.2015 - 04.2016

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Katie Burtis