Katie Burton
St Louis,MO
Summary
Dynamic customer service excelling in issue resolution and client rapport-building. Skilled in providing accurate freight quotes and ensuring compliance with regulations, I consistently deliver exceptional service while maintaining meticulous documentation and achieving performance metrics.
Overview
5
5
years of professional experience
Work History
Pre Clerk
R + L Carriers
05.2026 - Current
Scan BOL’s and DR’s
Answer and direct phone calls to the appropriate department.
CSR/ Weights and Inpections
XPO
02.2024 - 01.2026
Provide accurate freight quotes and shipment tracking updates to customers
Schedule and coordinate delivery appointments for inbound and outbound freight shipments.
Plan and flag freight for inspection to ensure compliance with transportation regulations.
Measure, inspect, and determine freight contents using NMFC 13-tier classification standards.
CSR
Yellow Freight
10.2021 - 07.2023
Managed high-volume inbound customer service calls related to freight shipments and service inquiries.
Resolved shipment delays, service concerns, and billing discrepancies in a professional manner
Maintained accurate transportation documentation and updated shipment information in internal systems.
Delivered superior customer experience while meeting quality assurance and performance metrics.
Education
High School Diploma -
Windsor High School
Imperial MO05.1999
Skills
Issue and Complaint Resolution
Customer Service Excellence
Client Rapport-Building
Customer Relations
Complex Product Knowledge
Exceptional Communicator
Team work abilities
Timeline
Pre Clerk
R + L Carriers
05.2026 - Current
CSR/ Weights and Inpections
XPO
02.2024 - 01.2026
CSR
Yellow Freight
10.2021 - 07.2023
High School Diploma -
Windsor High School