Katie Callahan
Grand Forks,ND
Summary
Accomplished Service Leader at Perkins Family Restaurant, adept in team management and exceptional communication. Spearheaded initiatives that enhanced teamwork, significantly improved customer service delivery, and established trust with clients. Mentored staff in best practices, leveraging financial acumen and coaching skills for continuous departmental growth.
Overview
3
3
years of professional experience
Work History
Service Leader
Perkins Family Restaurant
Grand Forks, ND
09.2021 - Current
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
- Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
Education
High School Diploma -
Grand Forks Central High School
Grand Forks, ND06.2024
Skills
- Team Management
- Exceptional communication
- Coaching and Mentoring
- Financial Acumen
Timeline
Service Leader
Perkins Family Restaurant
09.2021 - Current
High School Diploma -
Grand Forks Central High School