Katelon Tunstall
Medina,TN
Summary
Hardworking individual who excels in cultivating and maintaining positive and productive relationships with coworkers, administrators, and the community. Strong instructional leader with management experience and solid foundation in best practices. Skilled practitioner who continues to expand knowledge of current best practices through professional development. Passionate about customer service and enhancing the customer experience.
Overview
10
10
years of professional experience
Work History
Sub Intake Team Manager
State Farm
Murfreesboro, TN
09.2023 - 05.2024
- Remote: 1
- Oversaw T2 and Compliance Standards for a team of 15
- Conducted Bi-monthly one on ones and side by sides
- Conducted Monthly TPD and trainings
- Coached best practices and phone skills
- Worked closely with SM and Performance Management
Subrogation Claim Specialist
State Farm
Murfreesboro, TN
06.2022 - Current
- Remote: 1
- Provide direction to Claim Associate Pod for timely collections and negotiation of amounts when required.
- Settling third party subrogation claims
- Oversee preparation of claims for arbitration or litigation
- Monitor claims to make sure they meet state requirements.
- Monitor the Sub Auto Recovery queue by ensuring tasks and documents are routed to the correct handlers when assigned to subrogation thru incorrect channels.
- Maintains all state license and continuing education.
Middle School Teacher
Barton Junior High School
El Dorado, AR
08.2017 - 05.2019
- A full-time teacher instructing United States and Arkansas History in classrooms of up to 25, 8th Grade students.
- Established rapport with students, parents, and critical family members.
SFPP Account Representative
State Farm
Murfreesboro, TN
11.2015 - 07.2017
- Assisted State Farm agents and staff with modifications and explanations of customers’ billing statements.
- Worked closely with State Farm divisions such as Auto, Fire, and Life Company.
- Worked on exclusive team created to revise the Customer Service Guide - a document that is used by all members of SFPP daily.
Education
B.S. - COMMUNICATIONS, Education
Middle Tennessee State University
05.2015
Chartered Property Casualty Underwriter -
The Institutes
07.2025
Projects
Customer Service Guide Revision team-SFPP 2016 Sub Auto Recovery queue owner 2022-2023 Start My Day/ Phone Call Summarizer Power User - Presented best practices to multiple depts with Claim Operations Subrogation Upskilling Presentation to Total Loss Leadership
Continued Education
Chartered Property Casualty Underwriter, The Institutes, Currently Enrolled
Timeline
Sub Intake Team Manager
State Farm
09.2023 - 05.2024
Subrogation Claim Specialist
State Farm
06.2022 - Current
Middle School Teacher
Barton Junior High School
08.2017 - 05.2019
SFPP Account Representative
State Farm
11.2015 - 07.2017
B.S. - COMMUNICATIONS, Education
Middle Tennessee State University
Chartered Property Casualty Underwriter -
The Institutes
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