Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Youth Softball Camp Coach
Timeline
Generic

Katie Cassesa

Paramus,NJ

Summary

Motivated criminal justice and psychology student seeking hands-on experience in the field. Eager to apply academic knowledge in a real-world setting, with a strong willingness to learn, adapt, and contribute to meaningful solutions. Highly disciplined, detail-oriented, and driven to succeed through critical thinking and problem-solving.

Overview

2
2
years of professional experience

Work History

Office Clerk

Paramus Borough
Paramus, NJ
05.2023 - 06.2024
  • Resolved customer complaints promptly and professionally.
  • Received payments from customers via cash or credit card transactions.
  • Greeted customers, answered inquiries, and directed them to the appropriate department.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Answered and directed phone calls to appropriate staff members.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Created, updated, and maintained detailed documents, charts, and spreadsheets to sort company information.
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Updated customer accounts information in the database system accurately.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.

Babysitter

Self-employeed
Paramus, NJ
02.2022 - 09.2022
  • Responsibly watched children while parents were out.
  • Remaining alert at all times while caring for multiple children simultaneously.
  • Cared for children of various ages and assisted with feeding, dressing, and daily activities.
  • Maintaining a positive attitude while being patient and understanding with the children.
  • Organized various activities, games, crafts, and outings to keep children entertained.
  • Engaging in age-appropriate activities like reading stories or playing games.
  • Assisting with meals, snacks, and bedtime routines for the children.

Education

Some College (No Degree) - Criminal Justice, Psychology

Rutgers University
New Brunswick, NJ

Skills

  • Critical thinking
  • Mental health awareness
  • Active learning
  • Deadline driven
  • Note-taking requirements
  • Customer service
  • Phone etiquette
  • Teamwork and collaboration
  • Task prioritization
  • Professional and mature

Accomplishments

  • Played varsity softball all four years of high school, serving as team captain in my senior year
  • 2023 All-North Jersey 2nd Team
  • B.C.W.C.A All-County 1st Team 2023 Softball - At Large
  • Big North Conference 1st Team All-Division Team Pitcher for 2023 Softball
  • Softball - All-League - 1st Team - Pitcher (2023)
  • Big North Conference 2nd Team All League-Freedom Division for 2022 Softball
  • North Jersey Softball Player of the Week (2023)

Languages

English
Native/ Bilingual

Youth Softball Camp Coach

  • Coached youth softball camps for five years, including four years as a high school team member and one year as a paid coach during my freshman year of college. Provided instruction, skill development, and mentorship to young athletes.

Timeline

Office Clerk

Paramus Borough
05.2023 - 06.2024

Babysitter

Self-employeed
02.2022 - 09.2022

Some College (No Degree) - Criminal Justice, Psychology

Rutgers University

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Katie Cassesa