Katie Catalanello
La Salle,IL
Summary
Dynamic restaurant professional with 17 years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders.
Overview
12
12
years of professional experience
Work History
Server
Peru Pizza House
Peru, IL
11.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Lead Server
Pizza Hut
Peru, IL
08.2014 - 11.2021
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Server
Olive Garden
Peru, IL
02.2013 - 02.2014
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Prepared salads and appetizers to back up kitchen staff.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Promoted desserts, appetizers and specialty drinks.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
- Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Education
High School Diploma -
La Salle Peru High School
LaSalle, IL4 2006
Skills
Excellent Communication Skills
Ability To Multitask
Friendly
Problem Solver
Team Player
Customer Focused
Reliable
Dining Customer Service
Timeline
Server
Peru Pizza House
11.2021 - Current
Lead Server
Pizza Hut
08.2014 - 11.2021
Server
Olive Garden
02.2013 - 02.2014
High School Diploma -
La Salle Peru High School