Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katie Chavez

West Richland,Washington

Summary

Dynamic professional with a proven track record at Benton REA, excelling in customer service and inventory management. Skilled in effective communication and problem-solving, ensuring high levels of customer satisfaction and operational efficiency. Demonstrated ability to lead with a positive attitude, fostering teamwork and collaboration across departments.

Overview

18
18
years of professional experience

Work History

Customer Experience Representative

Benton REA
Prosser, Washington
05.2018 - Current
  • Member-focused in all interactions related to the cooperative.
  • Participating in regular team meetings, sharing insights, and best practices with colleagues.
  • Excellent communication skills, working with other departments, and also with members regarding project questions and timelines.
  • Met members' needs by handling telephone, email, and chat requests with professionalism.
  • Full-circle work order processing.
  • Dispatch skills.

Office Manager

Clean Cut Builders
Benton City, Washington
03.2007 - 05.2024
  • Schedule and updated customers on project timelines and coordinated schedules
  • Collaborated with administrative staff on billing, accounts payable and other financial tasks
  • Ensured compliance with local, state, and federal regulations regarding workplace safety

Inventory Specialist

The Colxx Co. & Martinez Martinez Winery
Prosser, Washington
08.2015 - 05.2018
  • Managed inventory for Calyx through state traceability website
  • Worked closely with purchasing and suppliers to ensure delivery and customer satisfaction
  • Kept inventory records updated and prepared standard reports for management review

Education

Associate in Arts (A.A.) - General Studies

Columbia Basin College
Pasco, Washington

Skills

  • Appointment Scheduling
  • Positive Attitude
  • Attention to Detail
  • Active Listening
  • Problem Solving
  • Effective Communication
  • Organizational Skills
  • Training and Development
  • Customer Service
  • Teamwork and Collaboration

Languages

Spanish, Conversational

Timeline

Customer Experience Representative

Benton REA
05.2018 - Current

Inventory Specialist

The Colxx Co. & Martinez Martinez Winery
08.2015 - 05.2018

Office Manager

Clean Cut Builders
03.2007 - 05.2024

Associate in Arts (A.A.) - General Studies

Columbia Basin College

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Katie Chavez