Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager
Marisela Zamora

Marisela Zamora

Kansas City,MO

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

CUSTOMER EXPERIENCE REPRESENTATIVE

Enterprise Holdings
11.2021 - Current
  • Maintained extensive knowledge of company products to recommend items aligned with customer needs.
  • Engaged in up-selling activities to enhance customers' experiences and generate revenue
  • Trained multiple new hires to ensure proper quality control and company standards
  • Wrote multiple rental contracts for new and returning customers while maintaining strong ethical practices
  • Achieved “Platinum Club” status on multiple occasions for outstanding sales in group region
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives

FLORAL DESIGNER AND ADMINISTRATIVE SUPPORT

Hy-Vee
04.2021 - 11.2021
  • Process and design floral arrangements through multi-step system
  • Organize and merchandise floral department
  • Manage department inventory of over 500 product items
  • Lead and support the training and onboarding process for new staff
  • Prepared potted plants and bouquets based on customer requirements

GUEST SERVICE ASSOCIATE

European Wax Center
07.2018 - 04.2021
  • Maintained accurate scheduling for over 100 clients per day
  • Facilitated orientations for over 50 customers per week
  • Educated community about business services and products
  • Contributed 31% of sales to the local business conversion rate
  • Awarded Top Guest Serve Associate with highest regional sales rate
  • Utilized Millennium software to manage customer relationships, follow up with prospects, and track membership growth
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

LEAD FACILITATOR

Heartland 180 INC
01.2018 - 12.2019
  • Developed and led over 60 interactive lesson plans
  • Cultivated new and existing community relationships for brand visibility and partnerships
  • Collaborated with community partners to create and implement courses to develop youth workforce skills
  • Coordinated and facilitated over 48 community outings
  • Supported management and other departments in accumulating resources
  • Arranged and managed youth transportation
  • Empowered students through character development programs and curriculum
  • Maintained a safe and organized learning environment through regular conflict management
  • Created a fun, engaging environment for over 48 participants

Education

Criminal Justice/Psychology

UNIVERSITY OF CENTRAL MISSOURI
Warrensburg, MO

High School Diploma -

SMITHVILLE HIGH SCHOOL
Smithville, MO
2015

Skills

  • Social Media Marketing
  • Customer Data Confidentiality
  • Trained in Youth Development
  • Appointment Scheduling
  • Complaint Resolution
  • Customer Service
  • Microsoft Office
  • Community Relationship Development

Timeline

CUSTOMER EXPERIENCE REPRESENTATIVE

Enterprise Holdings
11.2021 - Current

FLORAL DESIGNER AND ADMINISTRATIVE SUPPORT

Hy-Vee
04.2021 - 11.2021

GUEST SERVICE ASSOCIATE

European Wax Center
07.2018 - 04.2021

LEAD FACILITATOR

Heartland 180 INC
01.2018 - 12.2019

Criminal Justice/Psychology

UNIVERSITY OF CENTRAL MISSOURI

High School Diploma -

SMITHVILLE HIGH SCHOOL

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Marisela Zamora