LYUBOV POVILYAEVA
Miami,FL
Summary
Adept at transforming customer interactions into memorable experiences, I leveraged my expertise in CRM tools and exceptional communication skills at PayCargo, significantly enhancing client satisfaction. My background as a Creative/Copy Production Director at BOLD FIU showcases my ability to drive brand consistency and foster client loyalty through innovative strategies and meticulous attention to detail.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Experience Representative
PayCargo
Coral Gables, USA
07.2024 - Current
- Provided exceptional client service by resolving account inquiries and processing payments efficiently
- Handled refund requests and account reconciliations with accuracy and attention to detail
- Educated clients on company products and ensured timely resolution of issues to build trust
- Kept up-to-date with system updates and campaign initiatives to deliver accurate support
Front Desk Attendant
First Service Residential
Miami, USA
10.2022 - 04.2024
- Assisted guests with special requests, including reservations, event planning, and transportation
- Managed guest records, ensuring confidentiality and accurate documentation
- Coordinated with internal departments to meet guest expectations and enhance service quality
- Monitored access control to maintain security for guests and staff
Creative/Copy Production Director
BOLD FIU
Miami, USA
06.2023 - 08.2023
- Directed creative strategies that aligned with branding and marketing objectives
- Ensured brand consistency across all content while maintaining high-quality production standards
- Utilized digital tools and technologies to enhance efficiency in content creation and execution
Education
Bachelor of Science - Public Relations, Advertising, and Applied Communication, Social Media and E-commerce Analytics
Florida International University (FIU)
Miami, FL05.2024
Associate Degree - Journalism and Mass Communication
Miami Dade College (MDC)
Miami, FL04.2022
Skills
- Customer service
- Customer Relationship Management
- Problem solving
- Skilled in Conflict Management
- Communication
- Reservation Systems
- Administrative Systems
- Account Management
- CRM tools
- Multitasking
- Organization
- Proficient in Technology
- Social Media Marketing
- Graphic design
- Experienced with Data Analysis Software
- Appointment scheduling
- Customer education
- Call center experience
- Complaint handling
- Returns processing
- CRM software
- Trend monitoring
- Promotional support
- Client advocacy
- Experience optimization
- Retention management
Websites
Certification
Sales Associate License, Gold Coast School of Real Estate
Accomplishments
- Increased Efficiency: Optimized front desk operations at First Service Residential, leading to improved guest satisfaction.
- Client Retention Boost: Played a key role in account reconciliation at PayCargo, increasing client retention by 15%.
- Creative Leadership: Led creative content campaigns at BOLD FIU, delivering high-quality output under tight deadlines.
Timeline
Customer Experience Representative
PayCargo
07.2024 - Current
Creative/Copy Production Director
BOLD FIU
06.2023 - 08.2023
Front Desk Attendant
First Service Residential
10.2022 - 04.2024
Bachelor of Science - Public Relations, Advertising, and Applied Communication, Social Media and E-commerce Analytics
Florida International University (FIU)
Associate Degree - Journalism and Mass Communication
Miami Dade College (MDC)
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