KATIE CHAVEZ

Analysis and Review Senior Advisor supporting Music Artists, Distributors, and Business Partners.

• Representative for all teams, gathering insights from other advisors and reporting the data at quarterly business meetings to update and improve department processes.
• Exceeding Quality Standards performance goals in four consecutive quarters.
• Collaborate with multiple lines of business during a major department merger, resulting in increased productivity and employee retention from 2023-2025.
• Provide outstanding service to all individuals, promoting effective and lasting business relationships.
• Craft persuasive written communications, including briefs, memoranda, and contracts with attention to detail and clarity.
• Streamline internal processes, fostering improved efficiency and productivity within the company.
• Cultivate a positive work environment within the company by promoting collaboration among colleagues.
• Continue to improve overall team productivity by introducing innovative project management tools and techniques.
• Initiate a comprehensive training program for junior partners and staff, fostering a culture of continuous learning and professional development.
• Improved decision-making processes with accurate data analysis and visualization techniques.
• Created dashboards to monitor and track key performance indicators.

Senior Special Review Advisor and Administrator for Apple Developer Global Program.

• Utilized my advanced problem-solving and interpersonal skills to accurately research and review developer applications and verify the accuracy of the data.
• Managed and monitored audits of applications while working closely with the Risk Management team to investigate all submissions, while tracking current fraud trends.
• Created and maintained quality assurance reporting to evaluate and document provider interactions through a special review team.
• Provided technical support, training, and exceptional customer service for all Apple products.
• Adapted quickly to new technologies and programming languages, enhancing overall team productivity.
• Enhanced employee relationships by providing strategic advice and guidance on industry trends and best practices.
• Implemented risk mitigation measures through careful assessment of potential threats associated with various projects.
• Identified and evaluated challenges and opportunities facing the organization.

• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
• Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
• Devised new hire and onboarding processes for 360-employee company with multiple departments.

• Oversaw employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Managed payroll and benefits for 250 employees in various locations, minimizing financial discrepancies through detailed program management.
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
• Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
• Developed comprehensive onboarding programs to facilitate the smooth integration of new employees into the organization.
• Motivated employees through special events and incentive programs.
• Developed strategic financial plans to support company growth and achieve long-term objectives.
• Oversaw budgets, payroll, and accounts payable and receivable.