Katie Choi
Philomath
Summary
Dedicated professional with extensive experience in customer service and team collaboration. Skilled in food safety compliance and inventory management, contributing to streamlined operations. Aiming to leverage expertise to enhance service quality and operational efficiency.
Overview
5
5
years of professional experience
Work History
Barista
Dutch Bros
Corvallis
07.2025 - Current
- Developed customer service strategies that enhanced overall experience.
- Resolved escalated customer service issues to ensure customer satisfaction.
- Provided customer service training to new staff members.
- Prepared high-quality beverages following established recipes and standards.
- Provided exceptional customer service in a fast-paced environment.
- Assisted in training new baristas on best practices and procedures.
- Operated point-of-sale systems to process customer transactions efficiently.
- Collaborated with team members to ensure smooth service during peak hours.
- Managed inventory by restocking supplies and monitoring product freshness.
- Engaged with customers to foster a welcoming atmosphere and strengthen relationships.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Supervisor
Dairy Queen Grill & Chill
Philomath
03.2021 - 09.2025
- Delivered exceptional customer service to members and guests, enhancing their experience.
- Collaborated with team members to resolve customer inquiries efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assessed customer requirements in a timely manner.
- Supported team in daily operations and streamlined workflow management.
- Organized and prioritized tasks to meet service goals effectively.
- Maintained cleanliness and organization of work areas and equipment.
- Observed proper food handling techniques when storing, prepping, and cooking foods.
Education
Some College (No Degree) - Forensic Psychology
Oregon State University
Corvallis, ORSkills
- Coffee preparation
- Espresso machine operation
- Point-of-sale operation
- Food safety compliance
- Customer service
- Attention to detail
- Time management
- Opening/closing tasks
- Friendly and outgoing
Timeline
Barista
Dutch Bros
07.2025 - Current
Supervisor
Dairy Queen Grill & Chill
03.2021 - 09.2025
Some College (No Degree) - Forensic Psychology
Oregon State University