Katie Cockrell
Ocala ,FL
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales and maintain accurate records of all transactions. Outgoing disposition with skills in building relationships with all types of personalities.
Overview
12
12
years of professional experience
Work History
Bartender
Marks Prime Steakhouse
10.2023 - Current
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Customer Experience Manager/Finance Manager
War Horse Harley-Davidson
01.2022 - 09.2023
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Collaborated closely with Sales department conducting joint training sessions sharing information about available financing options boosting overall sales figures.
- Processed loan applications and monitored progress from start to finish.
- Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
Sales Associate/Office Assistant
Senior Financial Security
06.2021 - 01.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
Server/Bartender
Tony's Sushi Restaurant
04.2017 - 01.2022
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Recruiting and Development Specialist
Ridenow Powersports Ocala
06.2020 - 07.2021
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Operated and maintained applicant tracking and candidate management systems.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Scheduled and conducted interviews for 10 stores each week.
- Partnered with General and Department Managers to ascertain hiring needs and subsequently provide candidate recommendations.
Bartender/Server
Pi On Broadway
03.2014 - 01.2017
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
Server/Bartender/Manager
Longhorn Steakhouse
06.2012 - 03.2016
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Worked all areas of the restaurant including serving, bussing, bartending, expo, hostessing, and managing FOH employees
- Attended FOH meetings regularly to ensure the quality and enhancement of restaurant services
- Maintained a clean and professional appearance
Education
Associate of Science - Psychology
College of Central Florida
Ocala, FL04.2019
Skills
- Food and Beverage Service
- Attention to Detail
- Strong negotiation skills
- Sales Development
- Business Development
- Customer Service
References
Ryan Samuels
Former General Manager
War Horse Harley Davidson
631-466-8280
Ryan is a former manager and co-worker of both at RideNow and War Horse Harley-Davidson. After four years of friendship and professionalism, he is still an amazing mentor and advocate for my success.
Thomas Ousley
Finance Manager
RideNow Powersports
352-361-0084
Thomas is a former co-worker of both RideNow and War Horse Harley-davidson. He and I have worked multiple high volume events together such as Bike Week and Biketoberfest. After working these events three years in a row together, his precision and ability to "spin" deals have always impressed me. I loved the opportunity to learn and work with him.
Kristy Binns
Finance Manager
War Horse Harley-Davidson
352-843-1084
Kristy and I have been friends for a number of years before eventually working at the same company of RideNow and War Horse Harley-Davidson. She is an inspiration to all women in her industry and I am proud to have had the opportunity to grow and learn from her.
Timeline
Bartender
Marks Prime Steakhouse
10.2023 - Current
Customer Experience Manager/Finance Manager
War Horse Harley-Davidson
01.2022 - 09.2023
Sales Associate/Office Assistant
Senior Financial Security
06.2021 - 01.2022
Recruiting and Development Specialist
Ridenow Powersports Ocala
06.2020 - 07.2021
Server/Bartender
Tony's Sushi Restaurant
04.2017 - 01.2022
Bartender/Server
Pi On Broadway
03.2014 - 01.2017
Server/Bartender/Manager
Longhorn Steakhouse
06.2012 - 03.2016
Associate of Science - Psychology
College of Central Florida
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