Katie Coltey
Worcester,MA
Summary
Efficient professional in healthcare support, known for high productivity and ability to complete tasks swiftly. Possess strong skills in medication dispensing accuracy, inventory management, and customer service. Excel in communication, teamwork, and adaptability, ensuring seamless operations within pharmacy settings.
Overview
9
9
years of professional experience
Work History
Patient Service Technician
Rotech Healthcare
Southborough, MA
05.2025 - Current
- Improved patient satisfaction by providing timely and efficient services in a professional manner.
- Set up oxygen for new patients an existing patient’s.
- Educated all patients on safety of medical equipment.
- Cleaned an sterilized all equipment befor an after homes.
- Practice safe PPE.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Pharmacy Technician
Health Direct Pharmacy
Concord, New Hampshire
02.2024 - 04.2025
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
Manufacturing Technician
PCI pharma services
Bedford, NH
04.2021 - 12.2023
- Followed strict safety protocols to prevent accidents and injuries on the production floor.
- Read worker logs, product processing sheets or specification sheets to verify adherence to specifications.
- Addressed assembly line problems with extensive and detailed knowledge of standard procedures.
- Prepared and assembled materials and set up and operated production equipment in accordance with current manufacturing practices and standard operating procedures.
- Collaborated with team members to achieve daily production goals.
- Assisted in training other technicians on proper use of equipment and safety protocols.
Pharmacy Technician
PillPack Pharmacy
Manchester, New Hampshire
04.2016 - 09.2020
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Restocked shelves with new supplies of medications as needed.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Education
High School Diploma -
Manchester West High
Manchester, New Hampshire05-2009
Skills
- Medication preparation
- Prescription filling
- Equipment maintenance
- Safety protocols
- Quality assurance
- Employee training
- Time management
- Sterile technique
Timeline
Patient Service Technician
Rotech Healthcare
05.2025 - Current
Pharmacy Technician
Health Direct Pharmacy
02.2024 - 04.2025
Manufacturing Technician
PCI pharma services
04.2021 - 12.2023
Pharmacy Technician
PillPack Pharmacy
04.2016 - 09.2020
High School Diploma -
Manchester West High