Katie Cook
Quincy,IL
Summary
Dedicated and detail-oriented Medical Assistant with a Bachelor's Degree in Health Services with a minor in business, combining clinic expertise with a strong foundation in healthcare operations and administrative management. Experienced in supporting minor procedures, patient care, and front office functions with a proven ability to enhance workflow efficiency and patient satisfaction. Adapt to bridging clinical and business aspects of healthcare to deliver well-founded support to providers and patients in fast-paced medical setting.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Quincy Medical Group
05.2022 - Current
- Assist with pre-operative preparation of patients including providing instruction about post-operative care plans
- Contact medical facilities to schedule patients, and contact pharmacies to submit and refill prescriptions
- Answer phones, respond to patient callbacks, schedule appointments, order supplies, measure vital signs, document medical histories to prepare patients for examination, update patients with results
- Assist with in-office procedures
- Participate in team meetings to improve workflows and contribute to improving patient population outcomes
- Adhere to HIPAA regulations regarding safeguarding confidential patient information at all times
- provide clear instructions regarding medications, procedures, and follow-up care
Secretary
Blessing Hospital
01.2021 - 04.2022
- Operated office equipment such as photocopiers, scanners, and fax machines
- Organized files, faxed reports, and scanned documents, maintaining front desk and reception area in neat and organized fashion
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk
- register new patients and verify personal, medical, and insurance information
- collect copays, outstanding balances, and provide receipts when necessary
Waitress
Buffalo Wild Wings
06.2016 - 03.2020
- Provided upmost professional service to customers; Solidified teamwork and leadership skills by becoming a certified trainer for new employees
- Operated POS terminals to input orders, split bills and calculate totals
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours
- Address customer questions, concerns, and complaints professionally
- Anticipate guests needs and provide exceptional service to enure a positive dining experience
Education
Bachelors of Science - Health Services, business
Quincy University
IL05.2020
High School Diploma -
LIBERTY HIGH SCHOOL
IL05.2016
Skills
- Proficient with technology
- Effective communication skills
- Self-motivated
- Patient-focused care
- Team player
- Medical terminology knowledge
- Experience with assisting with in-office procedures
Timeline
Medical Assistant
Quincy Medical Group
05.2022 - Current
Secretary
Blessing Hospital
01.2021 - 04.2022
Waitress
Buffalo Wild Wings
06.2016 - 03.2020
Bachelors of Science - Health Services, business
Quincy University
High School Diploma -
LIBERTY HIGH SCHOOL
LEADERSHIP/VOLUNTEER
- Train new employees in the medical assistant field
- Volunteered for Ladies of Charity
- Previous participant in community projects completed through Quincy University