Katie Cotten
Maryville,TN
Summary
Proven track record in enhancing customer experiences at Jefferson's Restaurant, demonstrating exceptional flexibility and problem-solving skills. Expert in Microsoft Office, with a commitment to delivering top-notch service. Achieved significant improvements in guest satisfaction, leveraging dependable customer service abilities and efficient use of technology.
Overview
5
5
years of professional experience
Work History
Waitress
Jefferson's Restaurant
06.2023 - Current
- Deliver exceptional customer service to enhance guest experiences
- Assist in food delivery to tables in a timely manner
- Clean tables to ensure a clean and welcoming dining environment
- Handle cash transactions properly, ensuring proper change
- Performing closing procedures
Pet Caregiver
Playful Paws Pet Resort
04.2021 - 04.2022
- Administer medicine to animals are required
- Processing payments including cash, cards, and checks
- Welcomed pet owners at the front desk
- Administering grooming, including bathing dogs
Referee
Coffee County Soccer Park
01.2020 - 01.2021
- Help kids ages 4 to 8 understand soccer and teach them new skills
- Maintain focus on the games
- Make good calls
Education
Hospitality and Regional Identity Major
Maryville College
Maryville, TN01.2027
Dual Enrollment
Motlow Community College
Tullahoma, TN01.2023
Skills
- Microsoft Word
- Microsoft Office
- Google Docs
- Google Drive
- Flexibility
- Problem Solving
- Dependable
- Customer Service
Awards
- High School Offensive Player of the Year (2022)
- High School Soccer First Team All District (2022)
- Dream for Weave Scholarship (2022)
- Maryville College Scholar (2023)
Coursesandactivities
- Event planning
- Issues In Professional Development
- Maryville College Women's Soccer Team
- Senior Class Representative at Coffee County Central High School (2022-2023)
Timeline
Waitress
Jefferson's Restaurant
06.2023 - Current
Pet Caregiver
Playful Paws Pet Resort
04.2021 - 04.2022
Referee
Coffee County Soccer Park
01.2020 - 01.2021
Hospitality and Regional Identity Major
Maryville College
Dual Enrollment
Motlow Community College
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