Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Maurer

Taylors,SC

Summary


Self-motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

5
5
years of professional experience

Work History

Area Representative

World Heritage Student Exchange
05.2023 - Current
  • Recruited and screened potential host families, conducting interviews and home visits to ensure safe and welcoming environments for exchange students.
  • Provided ongoing support to students and host families, addressing concerns and facilitating conflict resolution when needed.
  • Organized and promoted cultural exchange events, helping students integrate into their communities and share their heritage.
  • Conducted orientations for students and host families, covering program rules, cultural expectations, and communication strategies.
  • Maintained regular check-ins with students, ensuring their academic progress, emotional well-being, and cultural adjustment.

Sales Manager

Bean Dyes
04.2021 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

Personal Shopper

Shipt
12.2020 - Current
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Worked productively with customers to meet order requirements and service expectations.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Tracked substitutions and informed customers of changes.

Education

Bachelor of Arts - Sociology

Southern New Hampshire University
Hooksett, NH
06-2021

Skills

  • Excellent communication
  • Reliability
  • Organizational skills
  • Effective communication

Timeline

Area Representative

World Heritage Student Exchange
05.2023 - Current

Sales Manager

Bean Dyes
04.2021 - Current

Personal Shopper

Shipt
12.2020 - Current

Bachelor of Arts - Sociology

Southern New Hampshire University

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