KATIE CUNNINGHAM
Northbrook,Illinois
Summary
Combining passion and determination with a strong work ethic to surpass customer expectations and promote brand awareness SKILLS Revenue Generation | Goal Orientation | Self-motivation and Perseverance |Customer Focus Relationship Building I Visual Merchandising | Brand Advocate
Overview
24
24
years of professional experience
Work History
Beauty Advisor
Blue Mercury
Chicago
01.2023 - Current
- Immediately became within the top 2 associates in sales
- Merchandize product to fit the stores needs and inventory available
- Key holder who performs opening and closing processes and reports
- Manages 1-3 associates during shifts as well as 1-4 makeup/skincare venders such as Chantecaille, Trish McEvoy, SkinMedica and IS Clinical
- Performs make-up application with the knowledge of over 30 different makeup and skincare brands.
Associate Store Manager
J. Crew
Skokie
01.2022 - 01.2023
- Responsible for all store operations and monthly audits in a multi-million dollar store reporting directly to the Store Director and District Manager to ensure all store objectives (metrics) were achieved or exceeded
- Strategically planned, managed and executed the daily and weekly associate schedule as well as payroll
- Hired, onboarded new associates with all paperwork as well as trained on registers, J Crew standards and back of house
- Utilized clear communication between management and team members to develop an open collaboration towards common goals
- Provided positive feedback and coaching to 2 Assistant Managers and 25 associates to ensure they gave the best desired brand experience and customer service
- Established and maintained relationships with outstanding customer service and outreach as new products are ready to launch.
Assistant Manager
J. Crew
Chicago
01.2021 - 01.2022
- Facilitated all store operations in a multi-million dollar flagship store reporting directly to Store Director to ensure all store objectives (metrics) were achieved or exceeded
- Developed open communication between management and team members to develop a team collaboration towards common goals
- Provided beneficial feedback and coaching on the best way to interact with customers and enroll valued customers in J
- Crew credit card
- Displayed and replenished merchandise to enhance product placement, clothing positioning and visual presentation.
Supervisor
Brooks Brothers
Chicago
01.2019 - 01.2020
- Assisted in store operations in a multi-million dollar flagship store, reporting directly to Store manager and District manager to ensure store objectives (metrics) are met
- Lead a daily team of 10-15 associates, their client books, through various outreach measurements via e-mails, texts and follow-up calls to drive the business for best results
- Encouraged and coached associates on providing customers with world-class service, aiming to always exceed expectations and lead by example
- Analyzed Store Operational reports weekly, to optimize coverage and product placement or needs to drive results.
Customer Experience Leader
Athleta
Chicago
01.2018 - 01.2019
- Promoted from a sales associate to management team within the first 5 months
- Supported the general manager to ensure store objectives (metrics) are met
- Led a daily team of 3-8 associates on opening/closing procedures
- Encouraged and demonstrated the best sales tactics on enrolling new customers for the brand card
- Ensured desired brand experience was being fostered in store through individual and team customer interactions.
Sales Associate
Athleta
Chicago
01.2017 - 01.2018
- Educated customers on care, usage and style of apparel
- Processed credit/cash transactions for new purchases, exchanges and return products
- Achieved or exceeded daily store sales goals with team of four-six salespeople.
Associate Director, Individual Giving
The University of Chicago – Medical and Biological Sciences Development
Chicago
01.2014 - 01.2017
- Identified and qualified major gift prospects with 100K+ capacity from 500+ HIPAA-compliant patient pool resulting in 5-10 donations and exceeding individual fundraising goal by 330%
- Conducted and managed outreach to cultivate prospects, expanded donor base and assisted in implementing $1B+ campaign
- Built pipeline of grateful patients through phone calls, emails, face-to-face meetings and creative outreach daily
- Collaborated with faculty to prepare gift solicitation proposals for high net worth individuals and completed letters of intent.
Account Executive-Assistant Account Executive
NBC Universal – NBCU News (Today Show, Nightly News, Meet the Press, CNBC, msnbc)
Chicago
01.2002 - 01.2013
- Generated and increased revenue across Broadcast and Cable networks to exceed aggressive sales goals
- Collaborated with cross-functional team to articulate and execute marketing proposals and negotiated contracts driving on-air/digital revenue
- Owned, managed and cultivated relationships with clients, agencies and advertisers across Chicago, Texas, Oklahoma and Tennessee territories
- Conducted performance reviews for team sales planners and assistants, provided feedback and assisted with coaching to enhance performance and employee engagement.
Sales Planner
NBC Universal – msnbc and CNBC
Chicago
01.2000 - 01.2002
- Prepared proposals and created customized solutions for client/agency needs and specifications
- Managed Midwest accounts for packaged goods, retail, fast-food, and financial services clients
- Supervised implementation of contracts, ad placement and audience delivery
- Established and cultivated strong working relationships with clients and agencies.
Education
Bachelor of Arts in American Studies -
HOBART AND WILLIAM SMITH COLLEGES
Skills
- Revenue Generation
- Goal Orientation
- Self-motivation and Perseverance
- Customer Focus
- Relationship Building
- Visual Merchandising
- Brand Advocate
- Customer Service
- Inventory Control
- Products knowledge
Other
- Varsity college tennis player
- Avid golfer
- Spin cycle enthusiast
- Floral designer
References
References available upon request.
Timeline
Beauty Advisor
Blue Mercury
01.2023 - Current
Associate Store Manager
J. Crew
01.2022 - 01.2023
Assistant Manager
J. Crew
01.2021 - 01.2022
Supervisor
Brooks Brothers
01.2019 - 01.2020
Customer Experience Leader
Athleta
01.2018 - 01.2019
Sales Associate
Athleta
01.2017 - 01.2018
Associate Director, Individual Giving
The University of Chicago – Medical and Biological Sciences Development
01.2014 - 01.2017
Account Executive-Assistant Account Executive
NBC Universal – NBCU News (Today Show, Nightly News, Meet the Press, CNBC, msnbc)
01.2002 - 01.2013
Sales Planner
NBC Universal – msnbc and CNBC
01.2000 - 01.2002
Bachelor of Arts in American Studies -
HOBART AND WILLIAM SMITH COLLEGES
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