Katie Davis
Everett
Summary
Dynamic professional with a proven track record at Northshore Christian Academy, enhancing team performance and boosting enrollment rates through exceptional customer service and critical thinking. Skilled in customer relations and administrative efficiency, achieving significant improvements in athlete development and student satisfaction. Demonstrates strong leadership and empathy, fostering positive environments and streamlined operations. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
16
16
years of professional experience
Work History
Cheer Coach
Lighthouse Christian Academy
09.2024 - Current
- Provided constructive feedback to athletes, fostering an environment of growth and continuous improvement.
- Assisted in the selection of appropriate uniforms, music, and choreography for optimal presentation during performances.
- Established a positive team culture that encouraged camaraderie and sportsmanship among athletes.
- Taught cheerleaders safety and proper stunting and tumbling techniques through proper demonstrations.
- Adjusted coaching techniques based on strengths and weaknesses of athletes.
- Paid specific attention to each individual team member to deliver constructive criticism balanced with praise.
- Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.
Cheer Coach
Northshore Christian Academy
03.2023 - Current
- Provided constructive feedback to athletes, fostering an environment of growth and continuous improvement.
- Assisted in the selection of appropriate uniforms, music, and choreography for optimal presentation during performances.
- Established a positive team culture that encouraged camaraderie and sportsmanship among athletes.
- Maintained open lines of communication with parents regarding athlete progress, expectations, and any concerns or issues that arose throughout the season.
- Boosted team morale with effective communication and motivational tactics.
- Managed scheduling and logistics for all practices, competitions, and performances, ensuring smooth operations.
Enrollment & Admissions Administrative Assistant
Northshore Christian Academy
12.2023 - 06.2024
- Offered exceptional customer service to students and families throughout their interaction with the admissions office, leading to positive feedback regarding overall satisfaction with the enrollment experience.
- Collaborated closely with academic departments to accurately convey program-specific admission requirements to prospective students during initial consultation meetings or interviews.
- Boosted enrollment rates by collaborating with marketing team on targeted outreach campaigns, including email blasts and social media posts.
- Developed strong rapport with applicants through personalized follow-up communications via phone calls or emails, fostering a welcoming environment at the institution.
- Facilitated smooth transition for incoming students by coordinating orientation events, creating schedules, and distributing informational materials.
- Streamlined admissions process by implementing efficient administrative procedures and reducing paperwork redundancies.
- Maintained accurate applicant records in database management system, ensuring data integrity and confidentiality for all prospective students.
Member Service Representative
Red Canoe Credit Union
03.2009 - 09.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved members complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both members and the credit union alike.
- Responded to member requests for products, services, and credit union information.
- Developed rapport with members through active listening skills, leading to higher retention rates and positive feedback from members.
- Maintained detailed records of member interactions, ensuring proper follow-up and resolution of issues.
- Assisted members in navigating credit union website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Cosmetology License -
Style Masters Cosmetology College
Longview, WA06-2006
High School Diploma -
Kelso High School
Kelso, WA06-2005
Skills
- Customer service
- Customer relations
- Critical thinking
- Call center experience
- Professional telephone demeanor
- Scheduling
- Paperwork processing
- Prioritization
- Clerical support
- Filing
Timeline
Cheer Coach
Lighthouse Christian Academy
09.2024 - Current
Enrollment & Admissions Administrative Assistant
Northshore Christian Academy
12.2023 - 06.2024
Cheer Coach
Northshore Christian Academy
03.2023 - Current
Member Service Representative
Red Canoe Credit Union
03.2009 - 09.2014
Cosmetology License -
Style Masters Cosmetology College
High School Diploma -
Kelso High School
Similar Profiles
Karen Castro GallardoKaren Castro Gallardo
Academic Advisor at Lighthouse Christian AcademyAcademic Advisor at Lighthouse Christian Academy
Chien Jou Melinda LeeChien Jou Melinda Lee
Teacher at LightHouse Christian AcademyTeacher at LightHouse Christian Academy
Lisa MilliganLisa Milligan
4th Grade Classroom Teacher at Pecan Street Christian Academy4th Grade Classroom Teacher at Pecan Street Christian Academy