Mary Semple
Monroe
Summary
Energetic and positive individual adept at fostering team spirit and encouraging personal growth among all members. Possesses knowledge of choreographic techniques and safety protocols, combined with skills in fitness training and motivational speaking. Committed to creating supportive environment that maximizes team performance and individual confidence.
Hospitality professional with track record of delivering top-tier service in busy dining settings. Adept at juggling multiple tasks while maintaining high level of guest satisfaction. Reliable team player with focus on collaboration and adaptability to changing needs, ensuring smooth operations and positive dining experiences.
Overview
4
4
years of professional experience
Work History
Cheer Coach
World Cup All Stars
Freehold, NJ
05.2022 - Current
- Developed and implemented training programs to enhance cheerleading techniques and skills.
- Coordinated weekly practice schedules, ensuring optimal team performance and attendance.
- Conducted evaluations of athletes' progress, providing constructive feedback for improvement.
- Monitored adherence to safety protocols during practice sessions to maintain athlete well-being.
- Collaborated with parents and guardians to facilitate communication regarding team goals and events.
- Assisted in the selection of appropriate uniforms, music, and choreography for optimal presentation during performances and competitions.
- Boosted team morale with effective communication and motivational tactics.
- Enhanced team performance by implementing innovative coaching techniques and strategies.
Restaurant Waiter
The Diner
Jamesburg, NJ
05.2023 - 08.2024
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Accurately took and processed orders using point-of-sale system.
- Assisted with menu knowledge, promoting daily specials and upselling items effectively.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Maintained clean and organized dining areas for optimal guest experience.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Cultivated warm relationships with regular customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
Restaurant Hostess
Bakers American Bar & Grille
Monroe Township, NJ
10.2022 - 03.2023
- Greeted and seated guests, ensuring a positive first impression of establishment
- Managed reservations and waitlists using restaurant management software
- Coordinated with servers and kitchen staff to optimize table turnover
- Responded to guest inquiries promptly, promoting excellent customer service
- Collaborated with management to implement seating strategies during peak hours
- Handled guest complaints professionally, contributing to improved satisfaction rates
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Checked in with servers to confirm preparedness before seating customers.
Education
BBA - Banking And Finance
University of Mississippi
University, MS05-2028
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Problem-solving
- Cash handling
- Conflict management
- Server collaboration
- Team motivation
- Flexibility improvement
- Dance instruction
- Strength training
- Choreography design
- Injury prevention
Timeline
Restaurant Waiter
The Diner
05.2023 - 08.2024
Restaurant Hostess
Bakers American Bar & Grille
10.2022 - 03.2023
Cheer Coach
World Cup All Stars
05.2022 - Current
BBA - Banking And Finance
University of Mississippi