Katie Brakebill
Lubbock
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
Member Service Associate
Alignment Healthcare
Lubbock
05.2023 - 12.2023
- Answer all incoming member phone calls within the department's goal time frame.
- Document every incoming call during the call with pertinent details (i.e., caller name, contact info, reason for call, action taken, resolution, etc.)
- Explain plan's procedures, protocols, benefits, services, and any other necessary information to the members who call or visit the member experience department.
- Facilitate member requests for changes with network provider changes, transportation requests, or any other member request for assistance as appropriate.
- Respond to complaints against the health plan and its contracted facilities by utilizing the departments complaint / grievance policy and procedure.
- Make all attempts to resolve all member dis-enrollment / cancellation requests, complaint / grievances, and assist the member with their questions or concerns and following up as appropriate.
- Assist with member outreach programs and implementations as needed.
- Foster good corporate relations by practicing good customer service principles (positive attitude, helpful, etc.)
- Perform other duties as assigned by manager.
BMW Sales Consultant / Product Specialist
BMW Of Lubbock
Lubbock
09.2021 - 01.2023
- Greet customers to identify their vehicle needs, finding the vehicle to meet their needs, and ensuring that each customer has a satisfactory dealership experience.
- Engage in business development, contacting prospects and clients via phone, email and social media.
- Research availability of models and optional equipment.
- Conduct vehicle presentations to customers, explaining features and demonstrating operation of vehicle in showroom or on road.
- Suggest optional equipment for customer to purchase.
- Compute and quote sales price, including tax, trade-in allowance, and discounts.
- Complete paperwork, Credit Applications, Deposit forms accompanying vehicle sales.
- Meet dealership sales goals.
- Maintain Customer Satisfaction scores at or above company standards.
- Arrange for registration and delivery of vehicle.
Associate Team Leader
H&R Block
Littlefield
01.2019 - 12.2020
- Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement.
- Assist the DGM in recruiting and interviewing candidates for tax office associate positions.
- Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns.
- Build an engaging team environment, across all offices, by training and coaching associates while holding them accountable to execute on Standard Operating Procedures (SOP) and recognizing outstanding associate contributions.
- Lead daily team meetings and communicate essential information to tax office associates.
- Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management, for staff in all offices.
- Travel between the three offices as required.
- May prepare tax returns, as needed.
Education
BMW Group University
03.2021 - 03.2022
High school diploma -
Faith Triumphant Christian School
Portales, NMSkills
- Automotive sales experience
- Tax experience
- Negotiation
- Upselling
- Social media management/marketing
- Sales Support
- Customer retention
- CRM Software
- Cold calling
- Microsoft Outlook
- Research efficient
- Communication skills
- Presentation skills
- Medical billing
Certification
Driver's License
Timeline
Member Service Associate
Alignment Healthcare
05.2023 - 12.2023
BMW Sales Consultant / Product Specialist
BMW Of Lubbock
09.2021 - 01.2023
BMW Group University
03.2021 - 03.2022
Associate Team Leader
H&R Block
01.2019 - 12.2020
High school diploma -
Faith Triumphant Christian School