Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Theressa Perrier

Theressa Perrier

Pines

Summary

Experienced with outbound sales techniques, building rapport with potential clients and guiding them through sales funnel. Utilizes targeted communication strategies to convert leads into customers. Track record of maintaining strong client relationships and achieving sales targets.

Sales professional with proven track record in outbound sales, skilled in customer relationship management, lead generation, and closing deals. Adept at working collaboratively with teams to drive business growth and adapt to evolving market needs. Known for strong communication skills, strategic thinking, and reliability in achieving targets.

Sales professional with commitment to achieving results and robust background in outbound sales. Consistently met and exceeded sales targets through strategic planning and client engagement. Highly reliable team player with strong adaptability and focus on delivering high-quality customer experiences.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Outbound Sales

MSC Cruise line
02.2025 - Current
  • Sell MSC Cruise vacation packages to direct customers, employing selling skills and utilizing product knowledge to effectively present MSC Cruises products.
  • Sell consultatively and make recommendations to prospects and existing guests.
  • Maximize all opportunities in the process of the sale.
  • Maintain contact with all clients to ensure high levels of client satisfaction.
  • Maintain accurate records of all guests and potential customers within Siebel and continually develop a database of qualified leads through referrals, direct mail, email, social media, and networking.
  • Meet assigned annual sales quota and other relevant individual and departmental KPIs.
  • Assist in departmental sales efforts to move soft sailings and last-minute inventory.
  • Proactively establish and maintain effective working team relationships with all support departments.
  • Adherence to schedule, objectives, and goals.
  • Other duties as assigned by management

Group Sales

Norwegian Cruise
12.2023 - Current
  • Establishes and maintains quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.
  • Builds and maintains effective relationships with new and existing consumers. Maintains consumer prospect lists/contact database in order to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell Norwegian Cruise Line products based on client travel history.
  • Acquires in depth industry and company knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities.
  • Attends and actively participates in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.
  • Participates in department approved mass e-mail campaigns targeting specific guests
  • Promotes sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs.

Dispute and Fraud Resolution Specialist

American Express
08.2022 - 12.2023
  • Probe, analyze and set up fraud and dispute cases based on need of clients
  • Provide excellent service to clients and ensure accounts are updated
  • Ensure clients are enrolled and taking maximizing on Platinum benefits
  • Make informed decisions when dealing with credits and adjustments
  • Relate care and respond to client’s needs

Sales Ecommerce Representative

Auto Nation Toyota Weston
06.2022 - 07.2022
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
  • Maintain monthly sales goals, assisting customers in choosing appropriate vehicle that suits their needs
  • Guiding them through leasing and sales of new and used vehicles
  • Follow up with providing exceptional customer support after purchase.

Bank Teller

Space Coast Credit Union
03.2022 - 06.2022
  • Assisted with online banking and loan signings opening and closing accounts. Account maintenance, providing excellent customer service
  • Withdrawals and Deposits, guiding customers with products and services tailored to suit their needs

Sales and Leasing Consultant

10.2019 - 06.2020
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
  • Maintain monthly sales goals, assisting customers in choosing appropriate vehicle that suits their need
  • Guiding them through leasing and sales of new and used vehicles
  • Follow up with providing exceptional customer support after purchase.
  • Left for 3 months in pandemic

Senior Sales Executive

Sandals Royal Caribbean
01.2015 - 12.2017
  • Ensure Resort sales revenue increased, bringing fresh innovative ideas to enhance guests experiences
  • Travel trade was main focus so wowing travel agents was a key factor, hosted travel agent workshops educating then of the product and providing the tools and resources how to keep the brand alive
  • Updating Resort fact sheet as soon as any new development arose keeping everyone in the loop of any additions or changes made on the property
  • Capitalize on holidays by incorporating themes to Candlelight dinners, in room escapes and special amenities offered on the resort.
  • Hosted Resort tours, incentive groups, travels agent dinners and related functions.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
  • Maintain scheduling and event calendars.
  • Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.

Education

Certificates - Supervisory Management and Sales Executive Functions

Sandals Corporate University
Montego Bay, St. James Parish
12.2017

High School Diploma - undefined

Mt. Alvernia High school
06.2002

Skills

  • Outbound sales
  • Outbound sales management
  • Outbound sales calling
  • Sales channel analysis
  • Sales and revenue generation
  • Salesforce software
  • Sales activities
  • Sales strategies techniques
  • Inbound and outbound calls
  • Sales performance tracking
  • Internet sales
  • Automotive sales experience
  • Inside and outside sales
  • Sales KPI tracking

Certification

  • Supervisory Management, Sandals Royal Caribbean - 2017
  • Sales Executive Functions Certificate, Sandals Royal Caribbean - 2017

Timeline

Outbound Sales

MSC Cruise line
02.2025 - Current

Group Sales

Norwegian Cruise
12.2023 - Current

Dispute and Fraud Resolution Specialist

American Express
08.2022 - 12.2023

Sales Ecommerce Representative

Auto Nation Toyota Weston
06.2022 - 07.2022

Bank Teller

Space Coast Credit Union
03.2022 - 06.2022

Sales and Leasing Consultant

10.2019 - 06.2020

Senior Sales Executive

Sandals Royal Caribbean
01.2015 - 12.2017

High School Diploma - undefined

Mt. Alvernia High school

Certificates - Supervisory Management and Sales Executive Functions

Sandals Corporate University

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