Katie Dicken
Bloomington,IN
Summary
Pursuing studies at Indiana University's Media School with a strong interest in diverse career opportunities beyond academia. Experience in food service has cultivated a passion for engaging with people, driving a transition into sales or customer-facing roles. Eager to leverage interpersonal skills and adaptability to contribute effectively in dynamic environments. Open to new challenges that foster professional growth and development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
08.2024 - Current
- Assembled and served meals according to specific guest requirements.
- Wiped down tables and equipment, swept and refilled stock.
- Maintained an organized work area to ensure efficient operations.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Interacted pleasantly with guests to deliver quality customer service.
- Served food quickly for positive guest experiences.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Took orders from patrons and input selections into store computer system.
Jr. Sandwich Artist
SUBWAY®Restaurants
02.2024 - 03.2025
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Followed recipes to cut, chop and combine correct ingredients and quantities to meet quality standards.
- Assisted in training new staff members on order taking processes and product knowledge.
- Maintained cleanliness of workstations, adhering to food safety regulations.
Crew Trainer
McDonald's
01.2023 - 02.2024
- Adapted training approaches to accommodate individual learning needs.
- Provided ongoing mentorship to crew members, enhancing team performance.
- Coordinated with management to identify training needs and opportunities.
- Stayed up to date on requirements of all team positions to optimize training.
- Provided constructive feedback and one-on-one coaching to employees.
- Assisted in creating a motivational atmosphere that encouraged team growth.
Education
High School Diploma -
Cloverdale High School
Cloverdale05-2024
Some College (No Degree) - Media - Production
Indiana University, Bloomington
Bloomington, INSkills
- Teamwork and collaboration
- Quality assurance
- Order management
- Learning agility
- Positive company representation
- Menu memorization
- Order delivery practices
- Workplace safety
- Health code compliance
- Problem-solving
- Point-of-sale transactions
- Willingness to learn
- Valid Driver's license
- Food running
- Food preparation
- Telephone etiquette
- Reliability and punctuality
- Cash handling
- Assertiveness
- Time management
- Customer service
- Positive communication
- Problem resolution
- Guest interaction
- Multitasking and organization
- Attention to detail
Affiliations
- WIUX Radio DJ
- Former Track and Field athlete
- Former Member of the Indiana FFA
Certification
ServeSafe Active June 2025-June 2030
Timeline
Crew Member
McDonald's
08.2024 - Current
Jr. Sandwich Artist
SUBWAY®Restaurants
02.2024 - 03.2025
Crew Trainer
McDonald's
01.2023 - 02.2024
High School Diploma -
Cloverdale High School
Some College (No Degree) - Media - Production
Indiana University, Bloomington