KATIE DIEUJUSTE

• Experienced Property Manager with a strong track record in overseeing daily operations of residential properties while sustaining an occupancy rate of 96%. Skilled in handling tenant complaints promptly and effectively, coordinating repairs and support services as needed. Maintained positive landlord-tenant relationships through clear communication and timely dispute resolution. Managed property budgets, leasing, and maintenance operations, ensuring high tenant satisfaction and property standards. Conducted regular property inspections to identify areas for improvement, address potential safety hazards, and ensure compliance with regulations. Completed move-out walk-throughs, identifying necessary repairs and minimizing downtime between tenancies.

Successfully achieved a 97% lease-up rate for a meticulously reconstructed property originally designed as condos.

• Experienced with Yardi, CRM, Bluemoon, Onesite and other leasing administration softwares.
• Developed and implemented marketing strategies to increase occupancy rates.
• Communicated effectively with owners, residents, and on-site associates.
• Built client relationships by responding to inquiries, identifying and assessing new clients needs, resolving problems, and following up with potential and existing occupants.
• Maintained and updated all reports for ownership.

• Kept projects on schedule by managing deadlines and adjusting workflows to meet project goals for brand deals.
• Delegated daily tasks, addressed employees questions, and scheduled work hours for all team members.
• Draft and edited marketing materials such as brochures, flyers, short films, ads, and posts for Facebook, Instagram, LinkedIn, TikTok, Eventbrite, and more using editing software such as Canva, Final Cut Pro x and Adobe Creative Cloud.
• Assisted with developing brand strategies to help target audience and current trends.

• Secure new clients through lead management best practices.
• Engaged in client relations, prospect meetings, calls, negotiations, forecasting goals and client visits.
• Participated in company Think Tanks to develop new initiatives for multifamily industry.
• Work closely with leadership and other key team members to continuously evolve sales
  strategy to achieve quarterly and annual sales objective.
• Assist with successful hiring, training, and overall growth of sales numbers.

• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Verified tenant incomes and other information before accepting lease applications.
• Toured property with prospective tenants and provided wealth of information in regards to its key features.

• Responsible for Founders and leadership team support.
• Perform complex administrative work, coordinate all travel arrangements, plans and coordinate all meetings and appointments.
• Created expense reports, budgets and filing systems for management team.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.