Summary
Overview
Work History
Education
Skills
Timeline
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KATIE DIPALMA

TONAWANDA,UNITED STATES

Summary

Detail-oriented dental assistant with experience providing direct patient care in busy dental practice. Trained in sterilization procedures and patient relations. Highly skilled in dental radiography and patient charting.

Overview

9
9
years of professional experience

Work History

Dental Assistant

Williamsville Family Dentistry
01.2025 - Current
  • Cleaned and sanitized dental tools and equipment, packaged them for the sterilizer, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Supported dentists during oral surgeries by preparing surgical rooms.

CASHIER

Rite Aid
06.2023 - 05.2025
  • Ensured accurate cash handling and efficient transaction management, boosting customer satisfaction.
  • Resolved customer inquiries swiftly to enhance store experience and foster loyalty.
  • Maintained, organized, and sanitized checkout area to promote a safe shopping environment.

TOTAL LOSS CLAIMS REP

Travelers
12.2022 - 07.2024
  • Examined reports, accounts and evidence to determine integrity and accuracy of information.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Verified insurance claims and determined fair amount for settlement.
  • Negotiated total loss settlement agreements to resolve disputes.
  • Maintained contact with claimants/insureds to advise the process of their settlement.
  • Issued payments to claimants/insureds in a timely manner via check or epay.

HOME CLOSING/MORTGAGE REPRESENTATIVE

GEICO, Government Employees Insurance
11.2021 - 11.2022
  • Processed changes to mortgage clauses, including new business and refinanced policies.
  • Processed changes to billing; escrow and policy holder direct.
  • Managed contracts for policy coverages pertaining to lender requests.
  • Selected correct template responses via email to lender according to their needs.
  • Exceeded case per day metrics in production by 10%.

PROPERTY SALES AGENT

GEICO, Government Employees Insurance
10.2016 - 11.2021
  • Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within budget.
  • Reviewed property insurance claims to evaluate policy holders eligibility for new business.
  • Wrote policies, finalized documents and filed paperwork.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Maintained pleasant and cordial attitude, remaining calm when issues arose.

Education

General Studies - undefined

Maricopa Community Colleges - Mesa Community College
Mesa, AZ

Skills

  • Equipment sterilization
  • Treatment room setup
  • Professionalism and etiquette
  • Team collaboration
  • Sanitation protocols
  • Experience with Midmark sterilizer
  • Organized
  • Surgical setup
  • Instrument preparation
  • Knowledge of instruments names and uses

Timeline

Dental Assistant

Williamsville Family Dentistry
01.2025 - Current

CASHIER

Rite Aid
06.2023 - 05.2025

TOTAL LOSS CLAIMS REP

Travelers
12.2022 - 07.2024

HOME CLOSING/MORTGAGE REPRESENTATIVE

GEICO, Government Employees Insurance
11.2021 - 11.2022

PROPERTY SALES AGENT

GEICO, Government Employees Insurance
10.2016 - 11.2021

General Studies - undefined

Maricopa Community Colleges - Mesa Community College

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