Summary
Overview
Work History
Education
Skills
Timeline
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Katie Drake

Murfreesboro,TN

Summary

Dynamic professional with a proven track record at North Italia and eXp Realty, adept in customer service and data analysis. Excelled in leadership roles, driving team performance and exceeding sales goals through effective negotiation and collaboration. Demonstrated adaptability and critical thinking in fast-paced environments, significantly enhancing client satisfaction and operational efficiency.

Overview

8
8
years of professional experience

Work History

Lead Bartender

North Italia Restaurant
10.2019 - Current
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.

Realtor

EXp Realty, LLC
10.2021 - 05.2024
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
  • Knowledge in buying, selling, wholesale and new builds.

Bartender

Culinary Dropout
09.2016 - 12.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a 40 seat bar while working a service well for the entire restaurant.

Education

Bachelors - Communications

Arizona State University
Tempe, AZ
08.2016

Skills

  • Customer service
  • Communication
  • Attention to detail
  • Critical thinking
  • Data analysis
  • Adaptability
  • Leadership
  • Negotiation
  • Collaboration

Timeline

Realtor

EXp Realty, LLC
10.2021 - 05.2024

Lead Bartender

North Italia Restaurant
10.2019 - Current

Bartender

Culinary Dropout
09.2016 - 12.2019

Bachelors - Communications

Arizona State University

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