Katie DuFour
Watertown,WI
Summary
Dedicated Customer Service Professional with over 6 years of experience in cultivating strong customer relationships and enhancing client satisfaction. Proven expertise in effective communication and problem-solving, leading to consistently high service ratings. Committed to understanding and addressing customer needs to drive loyalty and retention. Career aspirations include advancing into leadership roles within customer service management.
Overview
10
10
years of professional experience
Work History
Restaurant Server/Bartender
Sawmill Inn Restaurant & Pub
Richfield, Wisconsin
09.2022 - Current
- Checked back with guests periodically to ensure satisfaction with food and service.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Excelled at completing tasks in high-pressure environments.
- Trained new employees to perform duties.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
Express Service Advisor
Wilde Chrysler Jeep Dodge Ram
Waukesha, Wisconsin
09.2021 - 10.2022
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
- Educated customers about preventative maintenance programs available at the dealership.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Kept current with advancements in vehicle technology, maintenance needs, and recall updates.
BDC Representative
Wilde Subaru/ Wilde Chrysler Jeep Dodge Ram
Waukesha, Wisconsin
06.2019 - 10.2022
- Handled coordination of service appointments.
- Engaged potential clients through direct calls regarding automotive recalls and maintenance.
- Assisted customers with inquiries related to automotive products and services.
- Coordinated with service advisors on customer inquiries and scheduling needs.
Assistant Toddler Teacher
KinderCare Learning Centers
West Allis, Wisconsin
09.2018 - 06.2019
- Implemented hands-on, play-based strategies for experiential learning.
- Created and maintained a clean, organized, and stimulating environment conducive to learning.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Taught children foundational skills in colors, shapes and letters.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Developed and implemented daily lesson plans that promote physical, mental, and social development.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
Apprentice
J.W. Speaker Corporation
Germantown, Wisconsin
03.2015 - 09.2016
- Constructed diverse headlights and lighting systems.
- Assembled electrical components with precision to maintain quality standards.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
Apprentice
Desert Aire
Germantown, Wisconsin
09.2015 - 05.2016
- Shipping and receiving.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
Apprentice
Bradley Corporation
Germantown, Wisconsin
10.2014 - 03.2015
- Conducted both spot welding and tig welding during apprenticeship.
- Operated and maintained assembly line machinery.
- Assembled and prepared products for shipping.
Education
High School Diploma -
GPS Education Partners
Germantown, WI06-2016
High School Diploma -
Hartford Union High School
Hartford, WI06-2016
Skills
- Memory retention
- Strong teamwork
- Call center experience
- Customer consulting
- Relationship building
- Creative problem solving
- Adaptability and flexibility
- Service upselling
- High-energy attitude
Timeline
Restaurant Server/Bartender
Sawmill Inn Restaurant & Pub
09.2022 - Current
Express Service Advisor
Wilde Chrysler Jeep Dodge Ram
09.2021 - 10.2022
BDC Representative
Wilde Subaru/ Wilde Chrysler Jeep Dodge Ram
06.2019 - 10.2022
Assistant Toddler Teacher
KinderCare Learning Centers
09.2018 - 06.2019
Apprentice
Desert Aire
09.2015 - 05.2016
Apprentice
J.W. Speaker Corporation
03.2015 - 09.2016
Apprentice
Bradley Corporation
10.2014 - 03.2015
High School Diploma -
GPS Education Partners
High School Diploma -
Hartford Union High School