Mackenzie Mooney
Palmerton,PA
Summary
Effective Student committed to learning, developing skills in Psychology and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects. Meticulous and detail-oriented with excellent observational, organizational and communication skills. Motivated individual offers strong work ethic and punctuality. Uses organizational and team collaboration skills to improve processes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills.
Overview
10
10
years of professional experience
Work History
Bartender/Restaurant Server
Palmerton Pub
04.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Restaurant Server/Hostess Manager
The Bowmanstown DIner
08.2018 - 02.2024
- Worked at this restaurant on and off due to moving states.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
Restaurant Food Server/Restaurant Hostess
The Kettle Diner
10.2021 - 03.2023
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed strong teamwork capabilities by assisting fellow servers in managing their sections when needed, fostering a positive work environment.
- Efficiently managed multiple tables, prioritizing tasks to deliver timely and accurate orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided exceptional tableside service during busy shifts, maintaining composure under pressure while multitasking efficiently.
- Demonstrated strong knowledge of menu offerings, effectively answering guest inquiries and making recommendations based on dietary preferences or restrictions.
- Cultivated warm relationships with regular customers.
- Assisted in training new server hires, sharing best practices and restaurant procedures.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
Bartender/Restaurant Server
The Palmerton Hotel
08.2014 - 03.2019
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
Education
Bachelor of Science - Psychology
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA05.2025
High School Diploma -
Palmerton Area High School
Palmerton, PA06.2020
Skills
- Fast Learner
- Positive Attitude
- Time Management
- Attention to Detail
- Punctual and Reliable
- Energetic and Enthusiastic
- Flexible Schedule
- Research
- Empathy Development
- Behavioral observation
- Mental health awareness
- Ethical understanding
- Teamwork and Collaboration
- Customer Service
- Strong multitasking
- Outgoing Personality
- Engaging personality
- Clear and effective communication
- Patience and Tolerance
- Cleanliness and hygiene
- Memory retention
Gymnastics
It is such a fun time and good way to exercise. I have been doing it on and off since I was 11. I enjoy it a lot and hoping to continue tumbling classes in the future.
Concerts and Music Festivals
I enjoy music and the different genres that are out there. I think it makes for a great experience regardless. As long as there are friends by your side memories are to be made.
Working out
I love working out and being active. It helps blow off steam and it can releve stress and have health benefits.
Snowboarding
When winter rolls around I enjoy going to Blue Mountain Ski Resort with my friends. I may not be good at it but it is a fun time.
Traveling
I enjoy visiting new places and seeing the world. I have been to over 25 states and hope to continue to see more of the country. My goal is to go tour around Europe.
Timeline
Bartender/Restaurant Server
Palmerton Pub
04.2024 - Current
Restaurant Food Server/Restaurant Hostess
The Kettle Diner
10.2021 - 03.2023
Restaurant Server/Hostess Manager
The Bowmanstown DIner
08.2018 - 02.2024
Bartender/Restaurant Server
The Palmerton Hotel
08.2014 - 03.2019
Bachelor of Science - Psychology
East Stroudsburg University of Pennsylvania
High School Diploma -
Palmerton Area High School
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