Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Timeline
Generic

Summer Provencio

Albuquerque,NM

Summary

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

12
12
years of professional experience
1
1

NM alcohol servers license

1
1

Food Handlers Certification

Work History

Bartender/Restaurant Server

Tanoan Country Club
08.2019 - 10.2024


  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Served food and beverages promptly with focused attention to customer needs.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Restaurant Server

Marios Pizzeria
11.2017 - 06.2019
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.

Bartender/Restaurant Server

Hacienda De Mesilla
02.2017 - 10.2017
  • Greeted new customers, discussed specials, and took drink orders.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Established rapport with regular customers, fostering loyalty through exceptional service.

Customer Service Representative

Apple Care Call Center
01.2017 - 10.2017
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Bartender/Beverage Cart Server

Picacho Hills Country Club
03.2013 - 01.2017
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Education

Bachelor of Science - Accounting And Finance

New Mexico State University
Las Cruces, NM
05-2027

Skills

  • Strong multitasking
  • Highly reliable
  • Team player attitude
  • Aloha POS
  • Outstanding customer service
  • Good conversationalist
  • Fast learner

Certification

  • ServSafe Food Handler's Certification
  • New Mexico Alcohol Servers License

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureWork from home option

Timeline

Bartender/Restaurant Server

Tanoan Country Club
08.2019 - 10.2024

Restaurant Server

Marios Pizzeria
11.2017 - 06.2019

Bartender/Restaurant Server

Hacienda De Mesilla
02.2017 - 10.2017

Customer Service Representative

Apple Care Call Center
01.2017 - 10.2017

Bartender/Beverage Cart Server

Picacho Hills Country Club
03.2013 - 01.2017

Bachelor of Science - Accounting And Finance

New Mexico State University

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Summer Provencio