Katie Dunlap
Nashville,TN
Summary
Proactive Assistant Branch Manager with extensive experience in branch operations management and sales training. Directed branch activities ensuring top-notch sales performance, client service, and staff development. Skilled in business development, employee training, and process improvement, consistently maintaining a leading position in regional sales.
Overview
4
4
years of professional experience
Work History
Assistant Branch Manager
Enterprise Mobility
06.2024 - Current
- Directed branch activities, ensuring excellence in sales performance, client service standards, and inventory oversight.
- Provided training to new employees on company policies and procedures.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
Management Trainee/Management Assistant
Enterprise Mobility
12.2022 - 06.2024
- Developed and implemented sales strategies to increase protection product sales.
- Mentored new sales team members on company standards, customer service techniques and effective sales strategies.
- Collaborated with senior management to ensure successful customer experiences.
- Consistently maintained leading position in regional sales
Guest Services & Restaurant Manager
The Red Fox Inn & Tavern
12.2021 - 08.2022
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Assistant Manager
Fleming's Prime Steakhouse & Wine Bar
02.2021 - 12.2021
- Facilitated interaction among front-of-house and back-of-house staff, management, and guests.
- Completed management duties, including daily schedule and floor plan; communicating with private dining events; and checking front of house is up to standards.
- Handled guest concerns via face-to-face interactions and phone calls.
- Acted in a lead management role when needed.
Education
Bachelor of Science - Environmental Informatics
Virginia Tech
Blacksburg, VA05-2020
Bachelor of Science - Urban Forestry
Virginia Tech
Blacksburg, VA05-2020
Skills
- Customer Service and Retention
- Employee Development
- Sales Training
- Branch Operations Management
- Business Development
- Data Collection
- Process Improvement
- Proficient in Microsoft Office Suite
Timeline
Assistant Branch Manager
Enterprise Mobility
06.2024 - Current
Management Trainee/Management Assistant
Enterprise Mobility
12.2022 - 06.2024
Guest Services & Restaurant Manager
The Red Fox Inn & Tavern
12.2021 - 08.2022
Assistant Manager
Fleming's Prime Steakhouse & Wine Bar
02.2021 - 12.2021
Bachelor of Science - Environmental Informatics
Virginia Tech
Bachelor of Science - Urban Forestry
Virginia Tech
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