Katie E Doty

DHS State of Illinois

Springfield, IL

02.2021 - Current

Determined financial eligibility for government sponsored programs such as Social Security Disability Insurance.
Collaborated with medical professionals to obtain additional information about claimants' disabilities.
Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.
Responded promptly to inquiries from claimants regarding their applications for benefits.
Participated in training sessions designed to update staff on changes in policy or procedure.
Analyzed test results and physician statements to determine the severity of disability.
Evaluated claimant's ability to perform job-related duties based on evidence provided.
Assessed claimants' functional capacity through interviews, observations, and other methods.
Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
Performed quality assurance checks on completed cases prior to submitting them for review by supervisors.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Displayed strong telephone etiquette, effectively handling difficult calls.

Overview