Katie E Doty
Buffalo,IL
Overview
3
3
years of professional experience
Work History
Disability Claims Adjudicator
DHS State of Illinois
Springfield, IL
02.2021 - Current
- Determined financial eligibility for government sponsored programs such as Social Security Disability Insurance.
- Collaborated with medical professionals to obtain additional information about claimants' disabilities.
- Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.
- Responded promptly to inquiries from claimants regarding their applications for benefits.
- Participated in training sessions designed to update staff on changes in policy or procedure.
- Analyzed test results and physician statements to determine the severity of disability.
- Evaluated claimant's ability to perform job-related duties based on evidence provided.
- Assessed claimants' functional capacity through interviews, observations, and other methods.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Performed quality assurance checks on completed cases prior to submitting them for review by supervisors.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Timeline
Disability Claims Adjudicator
DHS State of Illinois
02.2021 - Current