Katie Egert
Panama City
Summary
Driven Front Desk Coordinator highly skilled in managing time, telephone calls, and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator
Studio 934 Hair Design
01.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Checked-in guests, collected payments and verified reservation details to maintain customer satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
Registered Behavior Technician
Panhandle Behavioral Services, LLC
07.2021 - 09.2022
- Planned and implemented individualized interventions as part of behavior treatment plans.
- Exercised confidentiality and discretion to maintain HIPAA requirements.
- Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
- Collected and analyzed data and monitored progress and efficacy of individualized treatment plans.
RBT, Receptionist, Guidance Clerk
Bay District Schools
08.2012 - 06.2021
- Applied positive reinforcement to redirect negative behaviors.
- Supplied one-on-one attention to each student during group activities.
- Handled clerical duties, telephones,managed classrooms and coordinated documents for teachers.
- Supported students throughout academic instruction and assignments.
- Served as classroom aide to teachers and worked one-on-one with special needs students age 12 to 18.
- Maintained focused, inclusive and supportive learning environments.
- Liaised with team of professionals to implement comprehensive educational action plans for special needs and at-risk students.
Education
SUNY Brockport
Registered Behavioral Technician
BACB
07.2021
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Appointment Scheduling
- Administrative Support
- Confidentiality handling
- ABA Therapy/ Behavioral Therapy
Certification
- CPR & First Aid, American Heart Association - 2024
- CPI Training - 20224
- DCF Education & Training
Timeline
Front Desk Coordinator
Studio 934 Hair Design
01.2022 - Current
Registered Behavior Technician
Panhandle Behavioral Services, LLC
07.2021 - 09.2022
RBT, Receptionist, Guidance Clerk
Bay District Schools
08.2012 - 06.2021
Registered Behavioral Technician
BACB
- CPR & First Aid, American Heart Association - 2024
- CPI Training - 20224
- DCF Education & Training
SUNY Brockport
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