Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic
Katie Englerth
Open To Work

Katie Englerth

Goodman,MO

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Distribution Operations TechnicianPhone/ Live Chat Agent Microsoft Sale/Apple SpecialistCustomer Service RepresentativeForklift Operator

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid
Location: Goodman, MO, US
Open to relocation: Yes

Salary Range

45000/yr - 200000/yr

Important To Me

Work-life balanceCompany CultureHealthcare benefitsPaid time off401k matchPaid sick leaveCareer advancementPersonal development programsStock Options / Equity / Profit Sharing

Summary

Dedicated professional with extensive experience in sales, distribution operations and customer service. Known for facilitating training sessions and fostering teamwork to boost productivity.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Distribution Operations Technician

Bell's Brewery- New Belgium Brewing
01.2021 - 06.2025
  • Oversaw operation of automated packaging machinery, ensuring seamless and efficient distribution of products.
  • Oversaw inventory management and executed regular stock audits to ensure accuracy.
  • Trained new employees on company policies, procedures, equipment usage, and safety guidelines to ensure seamless integration into the workforce.
  • Increased accuracy in order picking through improved training and the implementation of barcode scanning technology.
  • Proactively addressed potential bottlenecks in the distribution process, preventing delays or disruptions in service delivery.
  • Reduced product damage rates with careful handling and proper storage techniques.
  • Maintained a safe work environment through continuous adherence to company safety protocols and conducting regular facility inspections.
  • Attended training committees that wrote training modules for equipment operation and testing.
  • Operated automated packaging machinery to ensure efficient product distribution.
  • Operated forklifts to transport materials efficiently within the warehouse environment.
  • Conducted routine inspections and maintenance of forklift equipment for safety compliance.

Phone/ Live Chat Agent

ZAGG
01.2018 - 01.2022
  • Provided exceptional customer support via phone, email, or live chat, addressing inquiries and resolving issues efficiently.
  • Utilized CRM tools to track customer interactions and maintain accurate records of conversations.
  • Collaborated with team members to improve response times and enhance overall service quality.
  • Responded to customer inquiries and provided accurate information about products and services via live chat.
  • Resolved customer complaints by identifying problems, suggesting solutions, and implementing corrective action.
  • Developed exemplary writing skills through continued correspondence with upwards of 50-100 customers per day.
  • Asked open-ended questions to determine which products or services would be best fit for customers' needs.
  • Researched customer inquiries to provide accurate and up-to-date information.
  • Assisted customers with order placement, product returns and order tracking.
  • Documented all customer information accurately in computer system, providing dated notes for future reference.
  • Increased sales conversions with persuasive product recommendations tailored to individual customer needs.
  • Maintained detailed records of customer interactions, ensuring seamless follow-up actions when necessary.
  • Participated in ongoing training programs to remain knowledgeable about industry trends and company offerings.
  • Successfully de-escalated tense situations with frustrated customers by demonstrating patience, empathy, and a solution-oriented approach.
  • Adapted quickly to new software platforms and tools used within the live chat environment to maintain optimal efficiency levels throughout shifting circumstances.
  • Managed multiple concurrent chats, maintaining a professional demeanor and timely responses under pressure.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time, and productivity.
  • Educated customers about billing, payment processing, and support policies and procedures.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates.

Microsoft Sale/Apple Specialist

Best Buy
01.2014 - 01.2021
  • Delivered exceptional customer service by providing expert product knowledge and support for Microsoft/Apple devices.
  • Assisted customers in troubleshooting technical issues, enhancing overall satisfaction and device performance.
  • Collaborated with team members to ensure efficient inventory management and product displays for Microsoft/Apple products.
  • Trained new staff on sales techniques and customer engagement strategies to promote Microsoft/Apple solutions effectively.
  • Trained new staff on sales techniques and customer engagement strategies to promote Apple solutions effectively.
  • Conducted in-depth demonstrations of Microsoft/Apple products, highlighting features and benefits to drive sales conversions.
  • Conducted in-depth demonstrations of Microsoft/Apple products, highlighting features and benefits to drive sales conversions.
  • Educated customers on device usage, ensuring seamless integration into their daily lives.
  • Participated in ongoing training programs to stay current with Microsoft/Apple product advancements and updates.
  • Guided customers through software updates and troubleshooting processes patiently, ensuring they were confident about using their devices.
  • Boosted sales performance through the effective demonstration of product features and benefits.
  • Enhanced customer satisfaction by providing personalized and knowledgeable assistance in selecting products.
  • Retained a loyal customer base by consistently delivering on promises, providing exceptional service, and always going the extra mile to address individual needs.
  • Maximized sales potential by identifying cross-selling opportunities and offering tailored recommendations based on individual client needs.
  • Maintained clean, organized displays to showcase Apple products effectively and attractively to customers.
  • Handled high-pressure situations gracefully, addressing customer concerns promptly while maintaining a professional demeanor at all times.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.

Education

Medical Assisting - Medical Assisting

Everest Institute
Kalamazoo, MI
01-2011

High School Diploma -

Portage Community High School
Portage, MI
01-2008

Skills

  • Exceptional customer service
  • Outgoing personality
  • Verbal/written communication
  • Sales strategies and training

Certification

  • Chauffeur's License - 10+ years
  • Sit down - Single double Forklift
  • Clamp industrial lift

Interests

  • Hiking
  • Outdoor Recreation
  • Gardening
  • I participate in a variety of outdoor recreational activities
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Community Cleanup
  • Yoga
  • Passionate about balancing physical health with mental and emotional wellness
  • Dancing
  • Mindfulness Practices
  • Growing herbs, vegetables, or fruits in home gardens
  • I like trying new recipes and food trends
  • Volunteering at community kitchens and food-related charities
  • Food Tourism
  • Reading
  • Astrology
  • Personal Development and Self-Improvement

Timeline

Distribution Operations Technician

Bell's Brewery- New Belgium Brewing
01.2021 - 06.2025

Phone/ Live Chat Agent

ZAGG
01.2018 - 01.2022

Microsoft Sale/Apple Specialist

Best Buy
01.2014 - 01.2021

Medical Assisting - Medical Assisting

Everest Institute

High School Diploma -

Portage Community High School

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