Katie Estrada
Chino,US
Summary
Healthcare professional with extensive experience in patient coordination, optometric clinical support, and healthcare operations. Holds a Bachelor of Science in Health Administration with significant knowledge of healthcare systems, patient services, and administrative workflow. Skilled in insurance verification, EMR systems, scheduling coordination, and HIPAA compliance. Bilingual in English and Spanish with a proven capability to build patient relationships and support efficient healthcare delivery.
Overview
10
10
years of professional experience
Work History
PATIENT CARE COORDINATOR
NVision Eye Centers
04.2022 - Current
- Answered telephones and directed calls and voicemails to appropriate staff.
- Protected patient rights by maintaining medical and financial information confidentiality in accordance with HIPAA.
- Facilitated reminder calls to patients for appointment confirmation and order pickup notification.
- Used computer and job-related software to compile and record medical charts and reports.
- Investigated and directed patient inquiries and complaints to appropriate medical staff members and followed up to ensure satisfactory resolution.
EYE CARE ADVISOR
Lenscrafters Luxottica
09.2016 - 01.2025
- Confirming appointments, walking patients through pre screening before seeing the doctor, taking retinal images, filing patients charts, pulling up insurances, ringing patients out for exams, selling contact lenses and selling glasses.
Education
COMPLETED COURSEWORK TOWARDS ASSOCIATE - NURSING
Mt San Antonio College
Walnut, CA06.2019
Bachelor of Science - Health Administration
West Coast University
Anaheim, CA03.2026
HIGH SCHOOL DIPLOMA - undefined
Don Antonio Lugo
Chino, CA06.2014
Skills
- Teaching
- Spanish
- Bilingual
- Insurance Verification
- Medical Scheduling
- EMR Systems
- Medical Records
- Languages
- Time Management
- Customer Service
- Patient Rapport
- Critical Thinking Skills
- Appointment Confirmation
- Patient Care And Monitoring
- Spanish Fluency
- Customer service
- Insurance verification
- Patient care coordination
- Patient care
- Patient confidentiality
- Patient education
- Patient records management
- Patient documentation
- Follow-up care
- Patient safety
- Patient registration
Timeline
PATIENT CARE COORDINATOR
NVision Eye Centers
04.2022 - Current
EYE CARE ADVISOR
Lenscrafters Luxottica
09.2016 - 01.2025
HIGH SCHOOL DIPLOMA - undefined
Don Antonio Lugo
COMPLETED COURSEWORK TOWARDS ASSOCIATE - NURSING
Mt San Antonio College
Bachelor of Science - Health Administration
West Coast University