Debra Sanchez
Chino,California
Summary
Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.
Overview
9
9
years of professional experience
Work History
Patient Service Representative Manager
Parktree Community Health Center
Pomona, California
03.2016 - 02.2025
- Provided customer service by answering patient questions and addressing concerns.
- Answered patient questions and fielded complaints to resolve issues.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Maintained a clean and organized reception area.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Ensured all necessary paperwork was completed prior to patient visits.
- Inputted patient demographic data into electronic health record system.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Directed recruitment, hiring, and training of new staff members.
Education
High School Diploma -
Chino High School
Chino, CA06-1979
Skills
- Patient interviewing skills
- Patient greeting
- System updates
- Check-in coordination
- Front desk supervision
- Electronic health records
- Reception management
- Customer service
- HIPAA compliance
- FLUENT IN Spanish
Languages
Spanish
Professional
References
References available upon request.
Timeline
Patient Service Representative Manager
Parktree Community Health Center
03.2016 - 02.2025
High School Diploma -
Chino High School
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