Katie Ewing
Hollywood,FL
Languages
English
Some Spanish
Limited Working
Summary
Knowledgeable and dedicated customer service professional with extensive experience in food and sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Sunset Roof Top Bar & Lounge
Hollywood , FL
10.2021 - Current
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Served high customer volumes during special events, nights and weekends.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Del Frisco's Grille
Fort Lauderdale, FL
04.2020 - 08.2021
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Sales Representative
Shiseido
Aventura, FL
01.2018 - 03.2019
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Helped customers complete purchases, locate items and join reward programs.
- Used POS system to process sales, returns, online orders and gift card activations.
Makeup Consultant/Sales Representative
Nordstrom
Aventura, FL
02.2016 - 01.2018
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Demonstrated and explained use of different beauty products to educate customers.
- Maintained records of customers and work performed to expedite invoicing and reoccurring appointments.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Built relationships with customers and community to establish long-term business growth.
Bartender/Waitress
Dockers Waterside Restaurant & Marina
Dania Beach, FL
03.2016 - 12.2017
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed strict recipes and drink measurements to minimize product used.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Associate of Applied Science -
Broward College
Fort Lauderdale, FLHigh School Diploma -
South Broward High School
Hollywood, FL05.2015
Skills
- Food and Beverage Service
- Cash Handling and Management
- Cleaning and Sanitizing
- Mixology Techniques
- Organized and Detail Oriented
- Cocktail Service
- Relationship Building
- Upselling
- Exceptional customer service
- Excellent Communication
- Adaptable and Flexible
- POS Software
Certification
- TIPS certified
Timeline
Bartender
Sunset Roof Top Bar & Lounge
10.2021 - Current
Server
Del Frisco's Grille
04.2020 - 08.2021
Sales Representative
Shiseido
01.2018 - 03.2019
Bartender/Waitress
Dockers Waterside Restaurant & Marina
03.2016 - 12.2017
Makeup Consultant/Sales Representative
Nordstrom
02.2016 - 01.2018
Associate of Applied Science -
Broward College
High School Diploma -
South Broward High School
- TIPS certified
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