Katie Farao
Cumming,IA
Summary
General Manager with expertise in staff training and conflict resolution. Proven track record of implementing processes that boost operational efficiency and elevate customer satisfaction levels.
Overview
10
10
years of professional experience
Work History
General Manager
The Taproom & Grill
1511 N John Wayne drive, IA
06.2025 - Current
- Managed daily operations for busy restaurant and bar environment, ensuring smooth workflow.
- Oversaw staff scheduling and training initiatives to optimize service delivery.
- Implemented inventory management processes to maintain adequate stock levels.
- Ensured compliance with health and safety regulations in food service operations.
- Resolved customer complaints promptly, sustaining high satisfaction levels.
- Fostered teamwork among staff, enhancing communication and overall efficiency.
- Administered employee discipline through verbal and written warnings as necessary.
- Maintained vendor relationships to secure optimal pricing on supplies.
Infant Teacher
Childrens Jungle
Winterset, IA
05.2025 - 07.2025
- Developed age-appropriate curriculum to align with developmental milestones and foster learning.
- Facilitated safe interactions among infants to enhance social skills and cognitive development.
- Created nurturing environments that encouraged exploration and led to increased engagement.
- Monitored individual growth through regular assessments and observations to track progress.
- Collaborated with parents to discuss children's development and address concerns effectively.
- Trained new staff on classroom procedures and infant care best practices for high-quality service.
- Maintained cleanliness and organization of classroom materials to ensure a safe environment.
- Planned engaging activities that promoted both cognitive and social development in infants.
Bar Manger
The Urban Grill
Urbandale, Iowa
02.2016 - 06.2025
- Oversaw bar operations to ensure smooth service during peak hours.
- Trained staff on cocktail preparation and customer service techniques.
- Developed seasonal drink menus to elevate customer experience.
- Maintained inventory levels and ordered supplies to meet demand.
- Ensured compliance with health and safety regulations in bar area.
- Supervised staff schedules to maximize coverage and operational efficiency.
- Resolved customer complaints to uphold satisfaction and loyalty.
- Managed daily operations, including cash handling, payroll processing, and shift scheduling.
Education
High School Diploma -
Hudson High School
Hudson Ia05-2000
Some College (No Degree) - Early Childhood Education And Care
Hawkeye Community College
Waterloo, Iowa, IASkills
- Staff training and development
- Customer service excellence
- Inventory control
- Regulatory compliance
- Operational efficiency
- Team leadership
- Conflict resolution
- Performance evaluation
- Community engagement
- Multi-tasking skills
- Operations management
- Problem-solving strategies
- Schedule coordination
- Customer relationship management
- Relationship building
- Policy development
Timeline
General Manager
The Taproom & Grill
06.2025 - Current
Infant Teacher
Childrens Jungle
05.2025 - 07.2025
Bar Manger
The Urban Grill
02.2016 - 06.2025
High School Diploma -
Hudson High School
Some College (No Degree) - Early Childhood Education And Care
Hawkeye Community College