Katie Feno
Summary
Compassionate phlebotomist with extensive experience at Upstate Medical Associates, skilled in venipuncture and patient care. Recognized for enhancing patient satisfaction through empathetic communication and meticulous specimen handling. Proven ability to train new staff and streamline processes, ensuring compliance with quality control guidelines and fostering a positive healthcare environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Phlebotomist
Upstate Medical Associates
Seneca, SC
08.2017 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and shipped specimens to central lab daily.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Assisted in training and onboarding new phlebotomists.
- Monitored supply levels and placed orders for laboratory supplies.
- Performed laboratory tests to assist physicians in diagnosis.
- Reviewed and processed requisitions for laboratory tests.
- Verified proper storage and transportation of specimens to laboratories.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
- Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
- Streamlined inventory management process for phlebotomy supplies, preventing shortages and overstock situations.
- Provided guidance and support to laboratory personnel.
Phlebotomist
Lab Tech Diagnostics
Anderson, SC
09.2015 - 08.2017
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Collaborated with healthcare teams to prioritize urgent blood draws, ensuring timely analysis for critical care decisions.
- Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
- Verified patients' identification for proper sample collection.
- Verified proper storage and transportation of specimens to laboratories.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
- Assisted in development of phlebotomy training manual, standardizing procedures and improving training efficiency.
- Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Production Worker
Nason
Walhalla, SC
01.2014 - 09.2015
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Engaged in regular review meetings to discuss production performance and set future goals.
- Responded promptly to equipment malfunctions, minimizing disruptions to production.
Aide
Tribble Center
Seneca, SC
04.2011 - 01.2014
- Observed and monitored patients activities.
- Offered caring companionship and emotional support.
- Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported patients'' mental well-being by engaging in meaningful conversations and offering emotional support.
- Aided in maintaining a clean living environment, performing housekeeping tasks such as laundry, dishwashing, and tidying up spaces.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Input data into spreadsheets and databases.
CNA
Home By Choice
Anderson, SC
01.2009 - 04.2011
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
Child Care Center Teacher
Kids Korner Daycare
Westminster, SC
05.2006 - 01.2009
- Introduced new teaching methods such as project-based learning, resulting in increased student engagement and motivation.
- Increased student collaboration by developing group projects and team-building activities.
- Organized field trips to enhance the learning experience, connecting classroom lessons to real-world examples.
- Enhanced parent-teacher communication by providing regular updates on student progress and organizing conferences.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
Education
Clinical Medical Specialists - NHA – CCMA, CMAA
Schoolcraft College
Livonia, MICertificate - Phlebotomy
Tri County Tech College
Anderson, SC09.2015
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Infection control
- Data entry
- Quality control guidelines
- Medical records management
- Medical office administration
- Customer service
- Excellent communication
- CPR/AED
- Appointment scheduling
Certification
ClIA Wave testing
EKG
Audiogram Testing
Spirometry Testing
Titmus/Vision testing
CNA
Timeline
Phlebotomist
Upstate Medical Associates
08.2017 - Current
Phlebotomist
Lab Tech Diagnostics
09.2015 - 08.2017
Production Worker
Nason
01.2014 - 09.2015
Aide
Tribble Center
04.2011 - 01.2014
CNA
Home By Choice
01.2009 - 04.2011
Child Care Center Teacher
Kids Korner Daycare
05.2006 - 01.2009
Clinical Medical Specialists - NHA – CCMA, CMAA
Schoolcraft College
Certificate - Phlebotomy
Tri County Tech College