Katie Fluekiger
Cody,WY
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings ten years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
10
10
years of professional experience
Work History
Project Manager
IDEXX Laboratories
09.2021 - Current
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from onboarding to go-live.
- Met project deadlines without sacrificing quality.
- Achieved project deadlines by coordinating with product specialist and field service representatives to manage performance.
- Orchestrated projects within strict timeframes and constraints by solving complex problems and working closely with senior leaders.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Maintained open communication by presenting regular updates on project status to customers.
Data Technician
IDEXX Laboratories
10.2015 - 09.2021
- Analyzed current data records to provide detailed reports.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Added documents to file records and created new records to support filing needs.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Preserved customer confidence and protected operations by keeping information confidential.
- Evaluated source documents to locate needed information.
Software Support Technician
IDEXX Laboratories
02.2014 - 10.2015
- Diagnosed and troubleshot hardware, software and network issues
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Removed malware, ransomware and other threats from customer laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Responded to customer inquiries and provided technical assistance over phone.
- Created user accounts and assigned permissions.
Education
Associate of Applied Science - Veterinary Technology
Globe University
Eau Claire, WI09.2012
Skills
- Project Planning
- Microsoft Office Suite Expertise
- Conflict Management
- Expense Reports
- Contract Management
- Project Management
- Client Relations
- Microsoft Teams
- Confluence
- Client Rapport-Building
- Project tracking
- Schedule Management
- Project Scheduling
Timeline
Project Manager
IDEXX Laboratories
09.2021 - Current
Data Technician
IDEXX Laboratories
10.2015 - 09.2021
Software Support Technician
IDEXX Laboratories
02.2014 - 10.2015
Associate of Applied Science - Veterinary Technology
Globe University
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