Katie Francis

- Excellent customer service skills with empathy and listening skills. Problem solve and understanding of the patients concern and why they are calling in, and the ability to remain professional at all times while dealing with complex billing issues and often times frustrated patients.

- Collect payments and be able to explain to the patient what they are being billed for and why. Able to set up payment plans and offer financial assistance when appropriate. Set billing indicators for review and follow back up with the patient in a fast and efficient manner.

- Excellent keyboard skills, and strong verbal and written communication.

-Ability to function well under pressure and high stress levels. Develop strong productive work relationships, work and function well as a team player.

- Work independently and maintain high level of confidentiality at all times in all interactions.

- Able to multitask and prioritize, ability to learn new skills in the ever changing health environment and ability to function well within multiple systems simultaneously while interacting with patients via telephone or electronically.

-Work with PC based systems, epic, Microsoft office suite, excel, and word. Ability to gain in depth knowledge of federal, state and/or contractual commercial billing rules and regulations for hospital and physician billing.

• Delivered positive experiences and service to customers through clear communication and implementing strategies to improve satisfaction.
• Time Management
• Strong Customer service and listening skills
• Verify Department hours and Payroll daily and weekly
• Priced and ordered food products, kitchen equipment and food service supplies.
• Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
• Completed monthly inventories of food and material stocks.
• Promoted safe working conditions by monitoring safety procedures and equipment.
• Monitored temperatures of prepared food and cold-storage areas.
• Prepared workstations with ingredients and tools to increase efficiency.
• Created weekly Schedules using the Kronos application

• Connected with department managers to develop internal communications, keeping employees informed of company activities.
• Achieved customer loyalty through quality, productivity, service and proactive management.
• Time Management
• Payroll for the entire store, daily and weekly
• Great listening skills and communication
• Counseled associates and employees with any company related issues.
• Ensure all company policies, procedures and practices are being followed.
• Interview and hire associates
• Overall excellent customer service and communication to keep them coming back

• Decorated cakes and pastries, baked breads, tarts and pies and created specialty desserts.
• Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
• Created weekly schedules with the Kronos application
• Entered invoices from vendors.
• Time Management
• Verify Department hours and payroll on a daily and weekly basis.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Making customers feel welcomed and they leave satisfied

• Completed monthly inventories of food and material stocks.
• Trained new employees to perform duties.
• Delegated work to staff, setting priorities and goals.
• Oversaw food preparation, production and presentation according to quality standards.
• Promoted safe working conditions by monitoring safety procedures and equipment.
• Coached staff on strategies to enhance performance and improve customer relations.
• Time Management.
• Created a weekly schedule using Kronos Application
• Verified Department hours and payroll, daily and weekly.
• Ensure all company policies, practices and procedures are followed.

• Established positive relationships with customers, managers and customer service team members to maintain positive and successful work environment.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Consulted with customers regarding needs and addressed concerns.
• Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
• Created department schedules using the Kronos application
• Counted and balanced all cashier tills and balanced out the office
• Cashed employee and customer checks
• Have a total understanding of labor and productivity, driving sales and creating morale within associates and customers all while providing excellent customer service.