Katie Gaines

• Mentored and supported special needs students, helping them feel comfortable in various situations.
• Assisted with reading, arts and crafts, and general care for students.

Volunteered with various community outreach programs, such as feeding the homeless, providing lunch for the elderly, playing bingo with seniors, and creating holiday gift bags for less fortunate children.

• Collaborated with the general manager to oversee and manage daily operations.
• Provided daily progress reports and assisted in meeting established goals.
• Worked with the member services and accounting team to ensure membership accuracy.
• Assisted in re-engaging inactive or at-risk members.
• Maintained a professional front desk and reception area.
• Delivered excellent customer service during every interaction with members and guests.

• Utilized personal and value-based selling skills to promote products.
• Maintained full knowledge of products and services to provide excellent customer support.
• Managed inventory by stocking, replenishing, and organizing merchandise.
• Processed purchases and informed customers about store policies and promotions.

• Served as the front and center flyer on the cheerleading team.
• Led the team with positivity and provided support to teammates.