Katie Garn
Wellington,OH
Summary
Dedicated Lot Porter and Vehicle Detailer with a strong background in dealership operations and inventory management. Expertise in vehicle readiness, service scheduling, and CRM updates enhances customer satisfaction and operational efficiency. Proven ability to maintain organized and clean environments while supporting team objectives and ensuring timely vehicle delivery.
Overview
8
8
years of professional experience
Work History
Lot Porter/Potographer/Car Detailer
Sunnyside Chevrolet
Elyria, Ohio
05.2023 - Current
- Cleaned interiors and exteriors for showroom and delivery readiness.
- Detailed customer vehicles for Sunnyside Chevrolet showroom and service lot.
- Cleaned interiors of returned vehicles using proper cleaning supplies and equipment.
- Waxed and polished vehicle surfaces for presentation and protection.
- Vacuumed interiors, carpets, and seats for customer delivery readiness.
- Clean windows, mirrors, and trim to support Sunnyside Chevrolet standards.
- Sanitized interiors by spraying an antibacterial agent on hard surfaces such as door handles, steering wheel covers, and gear shifts.
- Used steam cleaning equipment to remove dirt from the engine and the engine compartment.
- Cleaned engine compartment by removing grease buildup with a degreaser solution.
- Removed tar spots, tree sap, and bird droppings from exterior surfaces using special cleaning solutions.
- Removed minor flaws in the refinishing by using sanding and buffing.
- Moved and organized new and used Chevrolet vehicles across the dealership lot.
- Checked inventory for damage before relocating vehicles to service and sales areas.
- Transferred vehicles between Sunnyside Chevrolet departments using safe driving practice.
- Tagged keys and tracked vehicle locations throughout lot operations.
- Collaborated with sales staff to efficiently prepare vehicles for customer test drives and deliveries.
- Maintained lot appearance by removing debris and organizing parking areas to enhance overall presentation.
- Supported service department by moving cars, trucks, and dealer trade promptly.
- Sorted and stored car keys in designated areas for easy access. Kept them secure at all times.
- Inspected vehicles for damage, completed paperwork, and reported issues to supervisor.
- Operated motor vehicles to move cars around the lot or transport customers.
- Communicated with sales staff about the availability of certain models or colors.
- Facilitated positive customer experiences through effective communication and teamwork with coworkers.
- Verified customer identification before releasing vehicles from the lot.
- Maintained business standards by keeping property clean and presentable.
- Performed routine maintenance such as checking tire pressure, oil levels, and fluids.
- Kept the lot clean by sweeping, picking up trash, and removing debris.
- Coordinated with other dealership departments when needed.
- Provided directions to customers for specific makes and models on the lot.
- Managed assigned tasks efficiently while meeting tight deadlines set by management.
- Helped maintain accurate inventory of cars on lot.
- Kept customer areas clean, neat, and organized.
- Cleaned the parking lot regularly by removing trash and spills.
- Washed exterior surfaces using dealership cleaning supplies and equipment.
- Provided customers with information about vehicle condition before detailing was completed.
- Cleaned engine compartment by removing grease buildup with a degreaser solution.
- Removed tar spots, tree sap, and bird droppings from exterior surfaces using special cleaning solutions.
- Removed minor flaws in the refinishing by using sanding and buffing.
BDC Service Representative/BDC Sales Representativ
Premier Toyota
Amherst, Ohio
02.2022 - 04.2023
- Managed inbound service calls for Premier Toyota customers and scheduled appointments.
- Assisted customers by scheduling appointments for service, maintenance, repairs, and other needs.
- Confirming service reservations through phone, email, and text communications.
- Updated customer records in dealership CRM with accurate service details.
- Coordinated repair orders with service advisors and technicians.
- Document call notes and appointment changes in Premier Toyota systems.
- Rescheduled missed appointments and maintained active customer follow-up lists.
- Followed up with customers after the completion of service requests.
- Advised customers on available options for services or products.
- Maintained accurate records of customer interactions and transactions.
- Implemented strategies that enhanced customer satisfaction ratings through improved service delivery.
- Addressed and resolved customer complaints swiftly, ensuring a positive service experience.
- Facilitated communication between technicians, sales personnel, and customers.
- Participated in team meetings to discuss best practices for BDC operations.
- Generated detailed reports on daily activities, including appointment schedules and cancellations, to streamline operations.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Developed new leads each day at or above quotas.
- Engaged in networking events to establish relationships with potential clients. and promoting products to new and existing clients.
- Followed up on sales leads through outbound calling.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Presented Toyota models, trims, and features to matched buyer preferences.
- Explained pricing, lease options, and financing terms with clear language.
- Followed up with customers about questions, appointments, and purchase details.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Generated new sales leads through cold calling and networking activities.
- Maintained accurate records of all sales and prospecting activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Provided technical support for customers using the company's products or services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend the best products and services.
- Greeted and assisted customers to foster positive experiences.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Receptionist/Customer Service Cashier
Spitzer Chevy
Northfield, Ohio
03.2019 - 11.2021
- Greeted customers and provided friendly checkout support in fast-paced retail settings.
- Processed customer payments using register, card reader, and cash handling procedures.
- Balanced cash drawer and reconciled daily sales at shift close.
- Resolved payment issues and answered customer questions at checkout.
- Handled returns, exchanges, and receipt verification according to store policies.
- Operated cash register accurately while processing cash, check, credit card, gift card, and automatic debit payments.
- Greeted customers and answered questions about store products and services.
- Engaged customers in conversation, using interpersonal skills to build rapport and address needs.
- Improved customer satisfaction by resolving issues with knowledgeable, friendly service.
- Delivered strong service and attention to customers in person and by phone.
- Identified customer needs quickly and efficiently.
- Exceeded customer satisfaction by developing creative solutions to problems.
- Delivered customer service through active listening and engagement, fostering positive customer experiences.
- Collaborated with diverse coworkers to resolve product and service issues, enhancing team goal achievement.
- Organized and prioritized tasks to meet service goals efficiently.
- Executed various tasks to support team operations as assigned by management.
- Worked with cross-functional teams to meet goals.
- Supported colleagues and promoted a collaborative work environment.
- Processed customer payments using a register, card reader, and cash handling procedures.
- Applied advanced technical skills to troubleshoot complex issues and implement solutions.
- Communicated with vendors and internal staff to resolve billing discrepancies.
- Assisted with accounts receivable tasks, including invoicing, collections, and deposits.
- Assisted with monthly financial statements and report preparation.
- Organized vendor files, payment schedules, and financial documents for the finance team.
- Prepared journal entries and posted adjustments in accounting software.
- Maintained clean checkout area, including countertops, registers, windowsills, and floors.
- Issued receipts, refunds, credits, or change for customers.
- Answered customer questions and provided store information.
- Helped customers locate specific products, answered questions, and offered product guidance.
- Partnered with front-end staff to assist customers.
- Assessed vehicle condition against company standards and checklists.
- Inspected vehicles for safety, damage, and compliance with employer standards.
- Verified VINs, registration details, and inspection documents for accuracy.
- Identified defects and explained repair needs to drivers and service staff.
- Completed daily duties accurately and efficiently.
Cashier
Montrose Kia
Sheffield Lake, Ohio
03.2019 - 10.2019
- Processed customer payments for sales and service transactions at Montrose Kia.
- Managed front-end cashier team and supported daily retail operations.
- Ensured point-of-sale register accuracy and compliance with cash drawer procedures.
- Balanced cash drawer and prepared daily payment reconciliation reports.
- Monitored cash handling, processed refunds, and tracked payment processing steps to maintain financial integrity.
- Coordinated cashier opening and closing procedures for store operations.
- Counted cash drawers and made bank deposits during opening and closing procedures.
- Resolved customer issues at checkout with calm communication.
- Investigated customer issues at checkout, provided solutions, and built rapport to enhance customer satisfaction.
- Built friendly customer relationships that supported repeat business.
- Approached customers and started conversations using strong interpersonal and people skills.
- Worked with diverse coworker groups to meet goals and address product and service issues.
- Followed retail standards and loss prevention practices.
- Used software and tools to improve workflow and performance.
Education
High School Diploma -
Oberlin High School
Oberlin, OH05-2011
High School Diploma -
Lorain County JVS
Oberlin, OH05-2011
Skills
- Vehicle staging
- Lot organization
- Inventory management
- Vehicle inspection
- Vehicle detailing
- Vehicle cleaning
- Lot management
- Lot inventory management
- Safe driving
- Parking lot maintenance
- Service scheduling
- Customer service
- Customer relations
- Customer satisfaction
- Team collaboration
- Teamwork
- Record management
- Time management
- Multitasking capacity
- Effective communication
- Interpersonal skills
- Problem solving
- Quick decision making
- Attention to detail
- Lot maintenance
- Lot upkeep
- Transaction processing
- Dealership operations
- Vehicle transportation
- Work independently
- Multitasking skills
- Multitasking capacity
- Problem solving
- Interpersonal skills
- Multitasking skills
- Quick decision making
Affiliations
- Jehovah's Witness
- Oberlin Police Explorer Community Volunter
Timeline
Lot Porter/Potographer/Car Detailer
Sunnyside Chevrolet
05.2023 - Current
BDC Service Representative/BDC Sales Representativ
Premier Toyota
02.2022 - 04.2023
Receptionist/Customer Service Cashier
Spitzer Chevy
03.2019 - 11.2021
Cashier
Montrose Kia
03.2019 - 10.2019
High School Diploma -
Oberlin High School
High School Diploma -
Lorain County JVS