Responded promptly to emergency maintenance calls, ensuring safety and functionality across properties.
Conduct routine inspections and preventive maintenance of properties.
Communicate effectively with property managers and residents to coordinate repairs and minimize disruptions.
Document all maintenance activities, including repairs and replacements, to maintain accurate records for future reference.
Follow safety protocols and use appropriate personal protective equipment (PPE) to ensure a safe work environment.
Chief Operating Officer
Gast Monuments, Inc.
12.2018 - 01.2024
Provided strategic leadership and direction to all operational functions of Gast Monuments, Inc., overseeing the company's day-to-day operations and long-term growth initiatives.
Collaborated closely with the executive team to develop and implement business strategies, policies, and procedures aligned with the company's vision, mission, and objectives.
Directed and managed all operational departments, including production, design, sales, marketing, finance, and human resources, to ensure seamless coordination and alignment with organizational goals.
Established key performance indicators (KPIs) and performance metrics to monitor operational performance, identify areas for improvement, and drive operational excellence across the organization.
Fostered a culture of innovation, collaboration, and continuous improvement, encouraging employee engagement and development at all levels of the organization.
Cultivated strong relationships with key stakeholders, including customers, suppliers, investors, and regulatory agencies, to promote the company's interests and enhance its reputation in the industry.
Provided regular updates and reports to the CEO and board of directors on operational performance, market trends, competitive landscape, and strategic opportunities to inform decision-making and drive business success.
Production Manager
Gast Monuments, Inc.
12.2015 - 12.2018
Directed and coordinated all production activities, including design and drafting processes, to ensure efficient workflow and timely project completion.
Oversaw the design and drafting departments, managing personnel and resources to meet production goals and quality standards.
Collaborated closely with design and drafting teams to develop innovative and visually striking monument designs while adhering to client specifications and company standards.
Implemented effective project management strategies to prioritize tasks, allocate resources, and meet production deadlines consistently.
Conducted regular quality assessments of all production departments, maintaining a high level of accuracy and precision in all technical drawings and renderings.
Provided leadership and mentorship to design and drafting staff, fostering a culture of creativity, collaboration, and continuous learning.
Liaised with cross-functional teams, including production, sales, and procurement, to ensure seamless coordination and communication throughout the project lifecycle.
Shop Foreman
Gast Monuments, Inc.
02.2013 - 12.2015
Supervised and guided a team of craftsmen, overseeing all facets of monument production to ensure timely completion and adherence to quality standards.
Conducted comprehensive quality assessments of finished monuments, consistently meeting and exceeding company benchmarks for craftsmanship and customer satisfaction.
Implemented proactive measures to address any deviations from quality standards, maintaining the highest level of excellence in all completed projects.
Provided comprehensive training and mentorship to craftsmen, emphasizing both skill development and adherence to safety protocols.
Proactively identified and resolved technical challenges and equipment malfunctions, minimizing downtime and preserving operational efficiency.
Cultivated a culture of open communication and collaboration among team members, management, and external partners to streamline project execution.
Assistanat Shop Foreman
Gast Monuments, Inc.
01.2011 - 02.2013
Collaborated with shop foreman to schedule and assign tasks to craftsmen, optimizing resource allocation and maximizing productivity.
Conducted quality inspections of finished monuments to uphold company standards and customer satisfaction, implementing corrective actions as necessary.
Supported training initiatives for new craftsmen, providing guidance on techniques, safety protocols, and equipment operation.
Managed inventory levels of materials and supplies, coordinating with procurement to ensure adequate stock for production demands.
Assisted in resolving technical issues and troubleshooting equipment malfunctions to minimize downtime and maintain operational continuity.
Communicated effectively with shop personnel, management, and external vendors to facilitate smooth coordination and execution of projects.
Contributed to continuous improvement efforts by suggesting process enhancements, cost-saving measures, and workflow optimizations.
Education
Skills
Eagle Scout
Technical troubleshooting
Continuous improvement mindset
Quality control and inspection
Team supervision and leadership
Effective communication and collaboration
Design and drafting expertise (CAD)
Operational management
Timeline
Maintenance Technician
Associa On Call
07.2024 - Current
Chief Operating Officer
Gast Monuments, Inc.
12.2018 - 01.2024
Production Manager
Gast Monuments, Inc.
12.2015 - 12.2018
Shop Foreman
Gast Monuments, Inc.
02.2013 - 12.2015
Assistanat Shop Foreman
Gast Monuments, Inc.
01.2011 - 02.2013
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