Katie Germain
Winter Haven,FL
Summary
Reliable and knowledgeable banking professional with 17 years of customer service experience seeking to achieve high career growth through continuous performance. Strong ability to work within teams and multi-task projects under strict deadlines. Strong ability to work independently, taking the initiative to learn methods and prioritize workloads. Self- motivated professional highly organized loan processor who effectively identifies and resolves complex financial issues.
Overview
17
17
years of professional experience
Work History
Loan Officer
Ricoma Financial Services
06.2022 - Current
- Implemented in house lending for new lending company
- Collaborated with third party vendors to assist in the integration of new programs
- Closings loans, overseeing signing of documents and disbursement of funds.
- Accounts Receivable
- Collected and reviewed underwriting conditions for approval of loans
- Created loan documents, privacy documents and disclosures
- Managed Customers Accounts and Business Accounts
- Excel, PowerPoint, Teams, Sales Force, and Experian.
- Updated Credit Bureaus
- Conducted interviews and training for new hires
- Managed ACH transactions
- DocuSign
- Obtained Licensing for business through out different states
- Maintain clear and professional communication with client, internal staff and contractors
Collector III
Dade County Federal Credit Union
03.2022 - 06.2022
- Accounts Receivables
- Business Accounts for PPP Loans
- Establish relationships
- Managed extensive pipeline
- Collection Management
- Skip Tracing
- Invoicing
- Used probing techniques to determine debtors' reasons for delinquency
- Directed day-to-day collections functions
- Negotiated to collect balance in full
Contact Center Advisor/ NMLS#1833391
Visions Federal Credit Union
11.2018 - 03.2022
- Loan Processor
- Verified all loan related documents for accuracy & authenticity
- Analyzed loan applications, financial statements, and credit documentation
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Reduced process inconsistencies and effectively trained team members on best practices and protocols
- Customer Service & Online Banking
Corporate Collections Manager
International Credit Recovery
02.2006 - 09.2018
- Accounts Receivable
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Researched accounts and completed due diligence to resolve collection problems.
- Financial Negotiation
- Staff Training
- Federal Accounts
Volunteer
PTA Treasure Endicott Central School District
09.2015 - 08.2018
- Assisted with special events and programs
- Supported engaging, fun, and smooth-running events by helping with organization and planning
- Regularly attended monthly meetings
- Financial planning and budgeting
- Banking, book keeping and record keeping
Owner/CEO
Promises Shoe Boutique
06.2008 - 01.2011
- Managed finances including payroll, inventory and ordering
- Delivered and oversaw training of employees
- Established foundational processes for business operations
- Put together realistic budgets based upon costs and fees for successfully operating business
Education
High School Diploma -
Owego Free Academy
Owego, NY06.2003
Skills
- Evaluating credit worthiness
- Interviewing applicants
- Time management
- Analyzing/reviewing private information
- Assisting in training and development of new staff
- Assisting with escalated/exception loans
- Gap sales and Warranty sales
- Highest rank in debt protection sales and referrals
- Consumer loans, auto loans, credit card and boat loans
- Home improvement loans, any purpose, and HELOC
- Balance sheet expertise
- Proficient in many types of accounting systems and software
- Banking
Timeline
Loan Officer
Ricoma Financial Services
06.2022 - Current
Collector III
Dade County Federal Credit Union
03.2022 - 06.2022
Contact Center Advisor/ NMLS#1833391
Visions Federal Credit Union
11.2018 - 03.2022
Volunteer
PTA Treasure Endicott Central School District
09.2015 - 08.2018
Owner/CEO
Promises Shoe Boutique
06.2008 - 01.2011
Corporate Collections Manager
International Credit Recovery
02.2006 - 09.2018
High School Diploma -
Owego Free Academy
Similar Profiles
Ivan BencosmeIvan Bencosme
Logistics Coordinator at Ricoma InternationalLogistics Coordinator at Ricoma International
Ted MilfortTed Milfort
Accounting Clerk at RiCOMA International CorporationAccounting Clerk at RiCOMA International Corporation
Carlos HernandezCarlos Hernandez
IT Help Desk Technician at RiCOMA International CorporationIT Help Desk Technician at RiCOMA International Corporation