Summary
Overview
Work History
Education
Skills
Timeline
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Neal Waggoner

Las Vegas,NV

Summary

Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service.

Overview

14
14
years of professional experience

Work History

Sr. Loan Officer

K2 Lending
09.2012 - Current
  • Collected and maintained strict confidentiality of bank/asset records and clients personal information.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Proactively identified solutions for customers experiencing credit issues.
  • Developed and maintained relationships with customers, lenders, real estate agents and other 3rd parties.

Enrollment Advisor

Laureate Education /Walden University
08.2010 - 12.2012
  • Mastered the enrollment process, including financial aid
  • Exceeded performance standards through personal conduct and team attitude
  • Guided prospective students through enrollment process and assessed potential applicants
  • Conducted quality inbound/outbound communications (100 outbound calls/day) and maintained professional relationships
  • Maintained positive relationships with students to support program persistence

Education

Bachelor of Arts - Sociology

University of Nevada - Las Vegas
Las Vegas, NV
05.2002

Skills

  • Relationship Building- Building rapport with new clients by earning their trust and thoroughly explaining loan process
  • Database Management- managing a pipeline of customers (past and present), as well as new potential client leads/ referrals
  • Credit- Analyzing borrowers' credit worthiness Providing ways in which potential borrowers can proactively improve credit score
  • Interviewing wholesale client representatives to be sure lender is a good fit for borrowers
  • Application Preparation- Reviewing and updating all information on loan applications to ensure that information is valid

Timeline

Sr. Loan Officer

K2 Lending
09.2012 - Current

Enrollment Advisor

Laureate Education /Walden University
08.2010 - 12.2012

Bachelor of Arts - Sociology

University of Nevada - Las Vegas

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Neal Waggoner