Katie Glover
Ponchatoula,LA
Summary
I am looking to transition from the medical field into the insurance industry. Decades of social work experience, medical knowledge, navigation of complex insurance claims and my ability to thrive in a fast paced environment will make for a seamless transition. Please contact me to discuss opportunities within State Farm that can utilize my skills and expertise.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Social Worker
Ochsner Medical Center
New Orleans, LA
10.2022 - Current
- Conducted assessments of stroke patients to monitor progress and determine appropriate interventions.
- Coordinated with physicians, nurses, social workers, and other healthcare professionals on the care plan for stroke patients.
- Maintained records of all patient information according to HIPAA regulations.
- Participated in interdisciplinary meetings with other healthcare providers involved in treating stroke patients.
- Performed discharge planning activities following hospitalization due to a stroke event.
- Drove attainment of optimal outcomes through case management focused on appropriate treatment, clinical quality assurance and service utilization.
Medical/Psychiatric Social Worker
St. Joseph's Hospital and Medical Center
Phoenix, AZ
06.2016 - 08.2022
- Conducted assessments of patient's needs and created treatment plans accordingly.
- Collaborated with psychiatrists, psychologists, nurses, social workers, and other healthcare professionals to ensure quality care for clients.
- Assisted in the coordination of services between multiple agencies serving clients with behavioral health needs.
- Provided crisis intervention services to individuals experiencing acute psychiatric episodes or distressful situations.
- Maintained detailed client records in accordance with HIPAA regulations and agency policies.
- Advised families on how best to manage their loved one's mental illness symptoms at home.
Utilization Review Coordinator/Discharge Planner
Valley Hospital
Phoenix, AZ
08.2014 - 06.2016
- Reviewed and evaluated patient information to determine appropriate level of care and services required.
- Conducted utilization review activities including concurrent reviews, retrospective reviews, and discharge planning.
- Coordinated patient transfers between facilities when medically necessary.
- Assisted with appeals processes related to denied claims or requests for additional information from payers.
- Developed individualized discharge plans for patients based on their medical and psychosocial needs.
ER/Trauma Social Worker
Maricopa Medical Center
Phoenix, AZ
02.2008 - 05.2013
- Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
- Provided crisis intervention services for clients experiencing acute distress.
- Maintained accurate records of client progress and interactions according to agency standards.
- Offered grief and bereavement counseling to support family members after death of loved ones.
- Identified and addressed financial and emotional barriers to discharge and recovery.
Education
Master of Arts - Social Work
Arizona State University
Tempe, AZ05-2001
Bachelor of Arts - General Studies/Sociology
University of New Orleans
New Orleans, LA05-1998
Skills
- Assessing needs
- Conducting assessments
- Team collaborating
- Behavioral Health
- Discharge Planning
- Clinical Documentation
Certification
- LABSWE LMSW #17588
- AZBBHE LMSW -11377
Timeline
Medical Social Worker
Ochsner Medical Center
10.2022 - Current
Medical/Psychiatric Social Worker
St. Joseph's Hospital and Medical Center
06.2016 - 08.2022
Utilization Review Coordinator/Discharge Planner
Valley Hospital
08.2014 - 06.2016
ER/Trauma Social Worker
Maricopa Medical Center
02.2008 - 05.2013
Master of Arts - Social Work
Arizona State University
Bachelor of Arts - General Studies/Sociology
University of New Orleans