Kathleen 'Katie' Gombos
Bartender
Richmond,VA
Summary
Self-motivated bartender with 14 years successful track record of bringing recurring business by providing exceptional service to guests. Strong knowledge of food and beverage products and great insight into suggesting complementing menu items. A dedicated hospitality professional who has a special talent for providing gracious service that builds guests’ intent to return.
Overview
14
14
years of professional experience
5
5
Certifications
Work History
Bartender/Shift Leader Manager/Promotional Brand Ambassador
Three Notch'd Brewing
06.2022 - 02.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bar Lead
Bandito's Burrito Lounge
03.2021 - 06.2022
- Trained and mentored new bartenders, resulting in improved staff performance and overall team collaboration.
- Assisted in marketing efforts for the establishment by creating engaging social media content featuring signature cocktails and promotions.
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
- Collaborated with the kitchen team to develop successful food pairings for featured drinks, enhancing the guest dining experience.
Bar Manager
Easy Street Grub 'N' Pub
10.2018 - 01.2021
- Streamlined inventory processes by utilizing inventory management software and conducting regular audits.
- Directed team efforts to create a cohesive and collaborative atmosphere for optimal service.
- Created unique cocktail menus to elevate guest satisfaction and encourage repeat visits.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
- Enhanced guest experiences by training staff in personalized service techniques and active listening.
- Managed staff schedules and maintained adequate coverage for all shifts.
Skills
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Customer service
- Responsible alcohol service
- Handling difficult customers
- Team training and development
- New hire training
- Inventory
- Staff management
- ABC standards
Certification
- ServSafe Food Handler's Certification
- TIPS (Training for Intervention ProcedureS) Alcohol Certification – Health Communications, Inc.
- Managers’ Alcohol Responsibility Training (MART)
- Responsible Sellers & Servers: Virginia’s Program (RSVP)
- Seller/Server Training Approval Program (STAP)
Timeline
Bartender/Shift Leader Manager/Promotional Brand Ambassador
Three Notch'd Brewing
06.2022 - 02.2024
Bar Lead
Bandito's Burrito Lounge
03.2021 - 06.2022
Bar Manager
Easy Street Grub 'N' Pub
10.2018 - 01.2021
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