Deja Gaines
Frisco,TX
Summary
Dynamic hospitality and financial processing professional with a successful track record at JPMorgan Chase. Demonstrated excellence in customer satisfaction through creative problem-solving and effective communication. Proficient in POS system management and team leadership, showcasing strong multitasking and analytical skills. Achieved notable improvements in operational efficiency and inventory control.
Overview
2
2
years of professional experience
Work History
Bartender/Shift Leader Manager
Chili's Bar and Grill
Frisco , TX
11.2022 - Current
- Resolved customer complaints in a professional manner.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Developed good working relationships with fellow employees through effective communication.
- Greeted customers and provided excellent customer service.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Financial Processor
JPMorgan Chase
Lewisville, TX
01.2023 - 12.2023
- Processed incoming payments accurately and timely according to established procedures.
- Inputted payment information into accounting software accurately according to established guidelines.
- Maintained accurate records of incoming and outgoing mail.
- Scanned documents into electronic filing systems.
- Scanned documents into a digital format for archiving.
- Coordinated with other departments within the organization to ensure that all relevant information is gathered during the processing stage.
- Prepared written reports summarizing findings from investigations into applicants' backgrounds and histories.
Education
Bachelor of science - business administration, management
Benedict College
Columbia, SC05-2022
Skills
- Hospitality service expertise
- Strong multitasking
- Bar service preparation
- POS system knowledge
- Computer and POS system literacy
- POS system troubleshooting
- Strong analytical and communication skills
- Written communication skills
- Data entry
- Team leadership and management
- Controlling inventory
- Reviewing performance
- skilled in decision-making
- Creative thinker
Timeline
Financial Processor
JPMorgan Chase
01.2023 - 12.2023
Bartender/Shift Leader Manager
Chili's Bar and Grill
11.2022 - Current
Bachelor of science - business administration, management
Benedict College
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