Overview
Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shalamar Hammond

Lake City,FL

Overview

15
15
years of professional experience

Summary

Communicative [Job Title] dedicated to going above and beyond to create unforgettable guest experiences. Establish rapport with management and staff through quality of service and personal interaction. Offering [Number] years of experience serving up to [Number] dinner guests at [Type] restaurant. Hotel dining and catering professional well-versed in guest services and food and beverage operations. Experienced in large-scale events, as well as intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase likelihood of repeat business. Dependable [Job Title] with [Number] years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Experienced Server with solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Offering extensive knowledge, superior work ethic and more than [Number] years of related experience. Helpful [Job Title] capable of processing customer transactions, organizing reservations and coordinating dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering [Number] years of experience working in [Type] and [Type] restaurant settings.

Work History

Server/Bartender/Shift Leader

Ruby Tuesday
Lake City, FL
04.2010 - Current
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers

Education

GED -

Columbia High School
Lake City, FL

Skills

  • Menu memorization
  • Cash handling expert
  • Point of sale knowledge
  • Tableside service
  • Food sales and promotion
  • Sale expertise
  • Order accuracy
  • Hospitality service expertise
  • Daily specials memorization
  • Guest relations management
  • Ordering procedures
  • Communication skills
  • Cash handling
  • Performance improvement

Accomplishments

  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness
  • Up-sold wine and liquor to top-shelf brands through knowledgeable comparisons and recommendations
  • Acknowledged for extraordinary service by supervisors and clients
  • Recognized for outstanding customer service

Timeline

Server/Bartender/Shift Leader

Ruby Tuesday
04.2010 - Current

GED -

Columbia High School
Shalamar Hammond