Jackie Baca
Rio Rancho,New Mexico
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Bartender/Shift Leader
Applebee's Neighborhood Grill & Bar
07.2012 - 05.2023
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
Education
Associate of Arts -
Central New Mexico Community College
Albuquerque, NM05.2024
Skills
- Clear and Effective Communication
- Hospitality Service Expertise
- Handling Difficult Customers
- Customer Service
- Outgoing Personality
- Strong Multitasking
- Stress Management
- Memory Retention
- Time Management Abilities
- Adaptability
- Patience and Tolerance
- Good Conversationalist
Timeline
Bartender/Shift Leader
Applebee's Neighborhood Grill & Bar
07.2012 - 05.2023
Associate of Arts -
Central New Mexico Community College